Herefordshire Council is seeking a dedicated Complaints Officer to join the Governance and Law Team in Hereford. You will be the primary contact for complaints and information requests, recording feedback in the CRM, and guiding responses across council services.
The role requires strong communication, analytical skills and the ability to manage competing priorities in a public-sector context. The post is part-time, fixed-term until March 2027, with pro rata salary and flexible working options.
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Complaints & Service Improvement Officer — Flexible Hours in Hereford employer: Hoople Limited
Join our dedicated team as a Family Support Worker in Central Hereford, where you will have the opportunity to make a meaningful impact on the lives of vulnerable children and families. We offer a supportive work culture with a strong emphasis on professional development, flexible working arrangements, and a comprehensive benefits package, including generous annual leave and access to an Employee Assistance Programme. With clear pathways for career progression and a commitment to safeguarding, this role is perfect for those looking to grow in a rewarding environment that values compassion and collaboration.
