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- Tasks: Connect with veterans and their families, providing essential support and building community relationships.
- Company: Join the Hereford Veterans Support Centre, dedicated to making a difference for those who served.
- Benefits: Competitive salary, flexible working, generous leave, and access to employee perks.
- Other info: Be part of a committed team driving positive change in Herefordshire.
- Why this job: Make a real impact in the lives of veterans while shaping local support networks.
- Qualifications: Passion for supporting veterans, strong communication skills, and experience in community engagement.
The predicted salary is between 28000 - 32000 £ per year.
Contract: Fixed Term Contract until July 2027
Location: Hybrid, in the community and Widemarsh Street Support Centre
Hours: 37 hours
Salary: 07HC £32,061 - £36,363 pro rata funded by the Veterans Foundation & The National Lottery Community Fund
Closing date: Sunday 9 November 2025
Interview: wc 17 November 2025
Make a difference in the lives of those who served. The Herefordshire Veteran Support Centre (HVSC) is looking for a compassionate and proactive Outreach Worker to help us connect with veterans and their families across the county — especially those who may be vulnerable, marginalised, or hard to reach. This is a unique opportunity to play a vital role in strengthening the local armed forces community by identifying needs, building trust, and ensuring that veterans receive the support and recognition they deserve. The Outreach Officer role involves working primarily within the community, with some on-site presence required at the centre.
Key Responsibilities
- Identify Needs: Assess areas of Herefordshire where veterans and their families need the most support.
- Community Engagement: Build strong, trusting relationships with veterans and their families within local communities.
- Collaboration: Work closely with charities, statutory services, and community partners to develop practical solutions.
- Signposting & Referral: Connect individuals with appropriate services including housing, healthcare, benefits, employment, and mental health support.
- Advocacy: Act as a voice for veterans, ensuring their concerns are heard and addressed within local systems and services.
- Awareness & Education: Promote the Armed Forces Covenant and increase awareness of veterans’ needs across communities and local organisations.
- Monitoring & Reporting: Maintain accurate records, track progress, and report on outcomes to partners and funders.
- Capacity Building: Support the development of sustainable networks and community initiatives that benefit the armed forces community long-term.
About You
- We’re looking for someone who is passionate about supporting veterans and their families.
- A great communicator who can build relationships and trust.
- Organised and confident in working independently across diverse communities.
- Experienced in partnership working and service signposting (experience with the armed forces community is an advantage).
Why Join Us?
At HVSC, you’ll be part of a committed team making a tangible difference to the lives of those who served. You’ll have the opportunity to shape local support networks and contribute to lasting, positive change across Herefordshire.
Please contact by email: samatha.lewis@nmite.ac.uk for an informal discussion about this role.
Benefits & Employment Details
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Starting Salary £32,061
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progression
- Annual Leave: 26 days’ annual leave (pro rata) plus bank holidays. After five years’ continuous service, this increases to 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
- Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.
Stronger Together, Building brighter futures
Hereford Veterans Support Centre (HVSC) Outreach Officer employer: Hoople Limited
Contact Detail:
Hoople Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hereford Veterans Support Centre (HVSC) Outreach Officer
✨Tip Number 1
Get to know the community! Spend some time engaging with local veterans and their families. Attend community events or support groups to build relationships and understand their needs better.
✨Tip Number 2
Network like a pro! Connect with other organisations and charities that support veterans. Collaborating with them can help you learn about available resources and how to effectively signpost individuals in need.
✨Tip Number 3
Be proactive in your outreach! Don’t wait for veterans to come to you; go out into the community and find them. Use social media, local newsletters, and community boards to spread the word about the support available.
✨Tip Number 4
Show your passion! When you meet potential employers or partners, let your enthusiasm for supporting veterans shine through. Share personal stories or experiences that highlight your commitment to making a difference.
We think you need these skills to ace Hereford Veterans Support Centre (HVSC) Outreach Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Outreach Officer role. Highlight your experience with veterans and community engagement, as well as any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to showcase your passion for supporting veterans and their families. Share specific examples of how you've built relationships and made an impact in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and get straight to the point. We appreciate straightforward communication, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at Hoople Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Outreach Officer and the specific needs of veterans in Herefordshire. Research the HVSC and its mission to support veterans. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Show Your Compassion
This role is all about connecting with veterans and their families, so be prepared to share examples of how you've demonstrated compassion and empathy in previous roles. Think of specific situations where you’ve helped others, especially in challenging circumstances.
✨Build Relationships
Since community engagement is key, come ready to discuss how you would build trust with veterans and their families. Share any past experiences where you successfully collaborated with community partners or organisations to create positive outcomes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the HVSC is the right fit for you. Consider asking about their current initiatives or how they measure success in supporting veterans.