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- Tasks: Support and manage websites for Wye Valley NHS Trust and Herefordshire Council.
- Company: Join a vibrant digital team at Hoople, making a difference in public services.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a salary sacrifice pension scheme.
- Other info: Hybrid working environment with opportunities for professional growth.
- Why this job: Be part of an innovative team delivering accessible digital solutions for the community.
- Qualifications: Experience with Umbraco CMS, HTML, and SQL is essential.
The predicted salary is between 32348 - 40786 £ per year.
A great opportunity has arisen for a Web Support Officer to join our team looking after the operational management and support of the websites for Wye Valley NHS Trust and Herefordshire Council, plus a number of other Hoople customers.
Hoople’s Digital Team is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, Herefordshire Council and external partners.
The Role
We are looking for a skilled and experienced person to join our Digital Team to help deliver great public services that are not only highly effective but also easily accessible. We have championed the digitisation of services to ensure we are giving our residents the greatest possible access to council services. As a Web Support Officer, you will be working in an agile environment, providing general support on multiple websites, updating content, updating site functions and applying security patches. We utilise a mixture of low-code platforms and fully developed systems to provide the best solution for our users. This includes the use of Umbraco CMS, Granicus GovService (Firmstep) and Microsoft 365 low-code platforms, whilst making the most of Microsoft’s .NET, SQL, and Azure development platforms in order to build solutions and integrate with back-office systems.
You will be highly motivated and able to work and prioritise workloads independently whilst working in multi-disciplined project teams with colleagues and the wider organisation to create high quality solutions that make a real difference to our users. You will be able to confidently engage with colleagues and customers in providing subject matter expertise supporting services within agreed Service Level Agreements. You will work across a range of digital projects and service optimisation improvements. You will work within standards working collaboratively with the digital team and stakeholders, take a lead on work packages when required, and ensure high quality content, code and support are delivered. You will investigate continual improvement opportunities and learn new development technologies to best fit the solution.
Key Skills And Experience For The Successful Candidate Are
- Experience building and maintaining websites, particularly using Umbraco CMS
- An excellent understanding of HTML, site development, documentation, best practices and coding
- Experience of SQL
- You will thrive using agile methods and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or more projects at a time.
What We Offer
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
Candidates who meet the essential criteria for the post will be interviewed if they meet the following:
- Those who indicate that they have a disability.
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver.
Please refer to the Job Description and Person Specification for more details of this role.
Web Support Officer employer: Hoople Group
Contact Detail:
Hoople Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with current employees at Hoople. You never know who might give you the inside scoop on the Web Support Officer role!
✨Tip Number 2
Prepare for the interview by brushing up on your skills with Umbraco CMS and SQL. We recommend doing some mock interviews with friends or using online resources to get comfortable talking about your experience and how it relates to the job.
✨Tip Number 3
Show off your passion for digital services! When you get the chance, share examples of projects you've worked on that demonstrate your ability to improve user experience and accessibility. This will help us see how you can make a real difference at Hoople.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Web Support Officer
Some tips for your application 🫡
Be Yourself: Don’t stress about ticking every single box in the job description. We want to see your personality shine through! If you can do most of what we’re asking for, go ahead and apply. You might just be the perfect fit!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience with web support and content management systems like Umbraco. We love seeing how your skills align with our needs, so don’t hold back!
Showcase Your Skills: When writing your application, be sure to mention your experience with HTML, SQL, and any agile methodologies you’ve used. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly, and we can’t wait to read what you have to say!
How to prepare for a job interview at Hoople Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Umbraco CMS and HTML. Be ready to discuss your experience with website maintenance and development, as well as any specific projects you've worked on. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Your Agile Side
Since the role involves working in an agile environment, be prepared to talk about your experience with agile methodologies. Share examples of how you've collaborated with teams on projects, prioritised tasks, and adapted to changes quickly. This will demonstrate that you can thrive in a dynamic setting.
✨Engage with Examples
When discussing your skills, use specific examples to illustrate your points. For instance, if you've implemented a security patch or improved site functionality, explain the process and the impact it had. This will help the interviewers see your problem-solving abilities in action.
✨Ask Smart Questions
Prepare some thoughtful questions about the team, the projects you'll be working on, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.