The Role Herefordshire Community Wellbeing is seeking a dynamic, self‑motivated, and professionally confident Triage Officer to join our welcoming and supportive team. This is an opportunity to immerse yourself in a fast‑paced, rewarding environment and provide early intervention and signposting to support agencies to ensure housing‑related support is available to assist in sustaining tenancies. Contract Fixed Term Until 01.07.2027 Location: Blue School House Hours: 37 hours Salary: HC05 £25,989 - £28,142 Closing date: Wednesday 24th June 2026 What will you be doing? Serve as the first point of contact in a busy housing team, working with customers to support them to complete their homeless application. Follow a script; housing experience is not necessary but desirable. Customers may present in person or over the telephone, with correspondence alternating between both. Once the application is complete and forms of identification are collated, the application is passed for assessment. About You * Enjoy working as part of a team * Confident to speak with customers on the telephone and in person * IT literate and able to use MS Outlook * Have basic office skills We Offer * Salary range of £25,989 - £28,142 * Enrolment in the Local Government Pension Scheme (LGPS) * Career progression: clear pathways to progress * Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period * Flexible working: including the potential for job‑sharing, part‑time hours and agile working * Employee Assistance Programme: 24/7 access to support and counselling * Payment of professional membership fees (based on role requirements) * Pick your perks – benefits include access to a range of retail, leisure, holiday and health benefits, including savings, cash back and discounts Commitments, Covenants and Statutory Obligations * Those who indicate that they have a disability – part of the "Disability Confident" scheme * Those who indicate in their application that they are an Armed Forces Veteran or Reservist – part of the "Armed Forces Covenant" pledge * Those who indicate in their application that they are a Herefordshire care leaver – part of the commitment to supporting young people leaving care #J-18808-Ljbffr
