At a Glance
- Tasks: Provide 2nd line support to diverse public and private sector customers.
- Company: Join a supportive team in a hybrid role based in Hereford.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a pension scheme.
- Other info: We embrace diversity and support flexible working arrangements.
- Why this job: Make a real difference by delivering excellent customer service in IT.
- Qualifications: Experience in customer service and supporting IT users is essential.
The predicted salary is between 27427 - 34456 £ per year.
Position Summary
Second Line Support Engineer – 37 hours per week. Permanent contract in Hereford (Hybrid) with a salary of £27,427 – £34,456 per annum (Hoople Band C). Closing date 19th July 2026.
Key Responsibilities
Work in a team‑based environment providing 2nd line support to a wide range of public and private sector customers.
Manage your own workload to maximize resolution within SLA timescales, delivering excellent customer service.
- Required Experience & Skills
- Proven experience delivering excellent customer service.
- Experience working and supporting IT users in a business environment.
- Technical skills for supporting an enterprise with over 8,000 users and enterprise IT tools, systems and infrastructure.
Benefits
- 26 days annual leave plus bank holidays, rising to 31 days after 5 years’ service.
- Aviva salary‑sacrifice pension scheme.
- Flexible benefits scheme providing discounts, cycle‑to‑work opportunities, healthcare plans, and the option to buy or sell annual leave.
- Equal Opportunity
We welcome applicants of all personal characteristics and social identities. All requests for flexible working arrangements and reasonable adjustments will be considered.
- Disability – we support the “Disability Confident” scheme.
- Armed Forces veterans or reservists – we support the Armed Forces Covenant.
- Herefordshire care leavers – we support young people leaving care.
- Application Process
Applicants must apply online for this vacancy. For more details, refer to the Job Description and Person Specification.
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Second Line Support Engineer in Hereford employer: Hoople Group
Hoople Group is an excellent employer, offering a supportive work culture that prioritises compassion and high-quality care for both clients and staff. Located in the welcoming community of South Hereford, employees benefit from competitive salaries, a robust pension scheme, generous leave options, and continuous training opportunities, ensuring personal and professional growth in a fulfilling environment.
