Refugee Resettlement Officer in Hereford

Refugee Resettlement Officer

Job Title: Refugee Resettlement Officer

Contract: Fixed Term to 31 March 2026

Location: Hybrid working – Plough Lane Council offices / working from home / mobile working

Hours: 37 hours 9.00 am to 5.00 pm

Salary: HC7 £32,061 to £33,363

Closing date: 11.59 pm Friday 5th December

Interview: Tuesday 16th December

About the Role

This is a short term contract due to funding. We are looking for someone who already has significant experience in this type of role.

As part of a small team, you will have a key role in providing resettlement support for those who have come to Herefordshire through the Homes for Ukraine scheme as well as Afghan resettlement schemes.

You will be working across all the schemes, which includes refugees being housed in their own accommodation as well as those living with hosts. You will provide support to help refugees settle into their new home and community, which will include help with finances, accessing education and schools, health and well‑being services, either providing direct support or sign‑posting to others.

Your aim is to empower those you support so that they understand what it’s like living in the UK with the aim of independence and integration within the local community.

About You

We need someone who can hit the ground running with past experience in the role on offer. You will need to have

• experience of providing support to refugees or other vulnerable people on the ARAP / ACRS / ARP or UKRS schemes
• experience of working with others in a busy environment, coping under pressure and managing conflicting priorities to keep to agreed targets and timescales
• knowledge and understanding of the support that will be needed, including welfare benefits, housing, education and employment support
• an excellent understanding of the main barriers to successful integration and be able to work with others to overcome these barriers
• experience of maintaining accurate casework records and using spreadsheets and databases
• a good educational standard – NVQ level 3 or substantial relevant experience
• a full driving licence and access to a car for work as you will need to travel on a regular basis throughout Herefordshire

We Offer

• Starting Salary of £32,061 to £36,363
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
• Flexible working: flexi‑time, job‑share, part‑time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

You will probably have heard a lot about how it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world‑class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.

One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all‑age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected]

How to Apply

To apply for a position, please upload an up‑to‑date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!

Diversity and Inclusion

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the ‘Disability Confident’ scheme;
• Those who indicate in their supporting statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant;
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care;