Herefordshire Council is seeking a part-time Complaints Officer to join the Governance and Law Team in Hereford. You will be the main contact for members of the public, handling complaints, information requests and feedback with fairness and efficiency.
The role requires recording via the CRM, investigating complaints, producing reports, and supporting policy development while ensuring compliance with FOI, DP and equality legislation.
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Public Complaints Specialist — Part-Time (16hrs) in Hereford employer: Hoople Group
Herefordshire Council is an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and professional growth. With competitive salaries, a generous welcome payment, and opportunities to engage in meaningful work that directly impacts the community, this role in Leominster is perfect for those looking to make a difference while enjoying a balanced lifestyle.
