At a Glance
- Tasks: Provide expert 2nd line IT support and manage workload to meet SLA targets.
- Company: Hoople Group, a dynamic organisation in Hereford with a service-driven culture.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Permanent role with opportunities for professional growth.
- Why this job: Join a positive team and make a real difference in IT support for diverse customers.
- Qualifications: Experience in enterprise IT and strong customer service skills required.
The predicted salary is between 27427 - 34456 £ per year.
Hoople Group in Hereford is seeking a Second Line Support Engineer on a permanent, hybrid basis.
The role is 37 hours per week with a salary of £27,427–£34,456 per annum (Hoople Band C).
You will provide expert 2nd line IT support to a wide range of customers, manage workload to meet SLA targets, and contribute to a positive, service‑driven team environment.
Experience in enterprise IT, strong customer service skills, and the ability to support large user bases are essential.
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Hybrid 2nd Line IT Support Engineer (Enterprise) in Hereford employer: Hoople Group
Hoople Group is an excellent employer, offering a supportive work culture that prioritises compassion and high-quality care for both clients and staff. Located in the welcoming community of South Hereford, employees benefit from competitive salaries, a robust pension scheme, generous leave options, and continuous training opportunities, ensuring personal and professional growth in a fulfilling environment.
