Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support families by providing information and signposting to essential services.
- Company: Join a passionate team dedicated to making a difference in children's lives.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Good knowledge of Microsoft software and strong communication skills required.
- Other info: Be part of a supportive team with opportunities for professional growth.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Contract: Permanent
Hours: 18.50 hours
Salary: HC05 ÂŁ25,989 - ÂŁ29,142 (pro rata ÂŁ12,995 - 14,071) per annum
Location: Central Children’s Centres, Hereford
Closing date: 01/02/2026
Interview date: 19/02/2026
The Role
As an Early Help Information and Signposting Officer, you will be attached to the Children Centre Services team which covers the whole of Herefordshire and Children Centre reach areas and therefore would need to be able to travel where necessary. The team are spread out across the centres and there will be times when you are lone working.
About You
You will be responsible for processing data and information for Children Centre services and the 14-19 team. You will also be required to produce documentation and fliers, invoicing, maintaining accurate records, taking occasional minutes and day to day administration of the Children Centre service. You will have back office and front office duties to include answering telephone enquiries, updating the Facebook page and liaising with the public and wider team of professionals that use the centres and services. You may support collaboration with colleagues and multi-agency partners to engage families in the appropriate services and maintain health and safety procedures. As an Early Help Information and Signposting Officer, you will have a good knowledge and experience of using Microsoft software packages and a variety of digital platforms.
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Salary range of ÂŁ25,989 - ÂŁ29,142 (pro rata) per annum
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us
Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community. Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference. It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care. If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected]. If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.
Creating an Inclusive Workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people’s views and needs.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
How To Apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role. Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, the C&YP Recruitment Team will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!
Early Help Information & Signposting Officer in Hereford employer: Hoople Group
Contact Detail:
Hoople Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Help Information & Signposting Officer in Hereford
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Herefordshire Council. A friendly chat can lead to insider info about the role and even a recommendation.
✨Tip Number 2
Prepare for the interview by researching the Children Centre Services team. Knowing their mission and recent projects will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice common interview questions related to early help and signposting. Think about how your skills with Microsoft software and digital platforms can make a difference in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our amazing team at Herefordshire.
We think you need these skills to ace Early Help Information & Signposting Officer in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Early Help Information and Signposting Officer role. Highlight relevant experience, especially in data processing and administration, to show us you’re the right fit for the job.
Showcase Your Skills: Don’t forget to showcase your skills with Microsoft software and digital platforms. We want to see how you can use these tools to support our Children Centre services effectively.
Be Clear and Concise: When filling out the application form, be clear and concise. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Hoople Group
✨Know Your Role
Make sure you thoroughly understand the responsibilities of an Early Help Information and Signposting Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like processing data and liaising with families.
✨Showcase Your Tech Skills
Since the role requires a good knowledge of Microsoft software and digital platforms, be prepared to discuss your experience with these tools. Maybe even bring examples of documents or projects you've worked on that demonstrate your proficiency.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, especially those involving collaboration with multi-agency partners or lone working. Think of examples from your past where you successfully navigated similar challenges.
✨Engage with the Community
As this role is community-focused, show your passion for helping children and families. Research Herefordshire and its community services, and be ready to discuss how you can contribute to making a positive impact in the area.
