At a Glance
- Tasks: Deliver outstanding customer service and resolve enquiries for the community.
- Company: Herefordshire Council, committed to excellent public service.
- Benefits: Competitive salary, flexible working, generous leave, and support programmes.
- Other info: Join a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 25989 - 28142 £ per year.
Position Details
- Contract: Fixed Term
- Location: Hereford
- Hours: 37
- Salary: £25,989 - £28,142 per annum
- Closing Date: 17/04/2026
Responsibilities
- Deliver and promote excellent Council Customer Service to the community in line with Corporate Customer Service Standards.
- Be flexible and able to deliver advice and services on behalf of the council and partner organisations.
- Effectively handle and resolve customer enquiries through telephone, face‑to‑face and digital channels, providing outstanding service.
- Have front‑line experience, excellent communication skills, and a passion for assisting the public and problem‑solving.
- Relate well to the community and build positive relationships with customers.
Qualifications
- Hold GCSE Maths and English grades C or above.
- Recognised computer skills certification (ECDE or equivalent).
- Front‑line experience with customer service.
- Excellent communication skills and a genuine desire to help the public.
- Adaptability and willingness to work flexible hours.
Benefits
- Competitive salary range of £25,989 - £28,142 per annum.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Annual leave: 31 days pro‑rata plus bank holidays, with an option to purchase an additional 10 days during the request period.
- Flexible working arrangements, including job‑sharing, part‑time hours and agile working.
- Employee Assistance Programme (24/7 access to support and counselling).
- Payment of professional membership fees based on role requirements.
- Access to a range of retail, leisure, holiday and health benefits, savings, cash back and discounts.
Equality & Diversity
Herefordshire Council is an equal‑opportunity employer and welcomes applications from all backgrounds. Reasonable adjustments are available to support applicants with disabilities or other needs.
Customer Services Officer in Hereford employer: Hoople Group
Herefordshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for hybrid working from the centrally located Blueschool House, employees benefit from a collaborative environment focused on making a meaningful impact in the community by preventing homelessness and securing sustainable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hoople Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hoople Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Officer in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hoople Group:Your cover letter is your chance to shine! Tell us why you want to work at Hoople Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hoople Group!
How to prepare for a job interview at Hoople Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
