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- Tasks: Provide excellent customer service through phone, face-to-face, and digital interactions.
- Company: Join Herefordshire Council's dynamic Customer Services Team.
- Benefits: Competitive salary, 31 days annual leave, flexible working, and pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE Maths and English grade C or above; strong communication skills required.
- Other info: Inclusive workplace with career progression opportunities and employee support networks.
The predicted salary is between 10536 - 11409 £ per year.
Herefordshire Council are seeking a passionate and knowledgeable part-time Customer Services Officer to join our Customer Services Team starting in April 2026. Forming part of the Corporate Services Directorate, the Customer Services Team is a dynamic, multi-skilled team. In this role, you will deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards.
What will you be doing?
As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face-to-face and digital customer service.
About You
As a Customer Services Officer you will:
- Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations.
- Have front-line experience, excellent communication skills and a passion for assisting the public and problem solving are essential. The ability to relate well to the whole community is necessary.
- Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience are also essential.
We Offer
- A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Salary range of £10,536.08 - £11,408.91.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits.
Why Choose Us
Herefordshire is big-hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west. Historically Herefordshire has been the gateway to the Marches. We embrace partnership working.
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups that provide support and community and help strengthen the voices of employees at Herefordshire Council.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post:
- Those who indicate that they have a disability.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist.
- Those who indicate in their application that they are a Herefordshire care leaver.
We take our commitment to safeguarding and the welfare of children, young people and vulnerable adults seriously and expect all staff, visitors and volunteers to share in this commitment. If offered the position, this may be subject to a Disclosure and Barring Service check.
How To Apply
To apply, upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role. For more information or to arrange an informal discussion about the role, contact Amy Talboys, Customer Services Supervisor, at the provided email address. Include reference to the job description and person specification. If shortlisted, Hoople Resourcing will contact you via email with interview/assessment details. Please monitor your inbox and spam/junk folders.
Customer Service Officer (Part Time) in Hereford employer: Hoople Group
Contact Detail:
Hoople Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Part Time) in Hereford
✨Tip Number 1
Get to know the company! Research Herefordshire Council and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Herefordshire Council team.
We think you need these skills to ace Customer Service Officer (Part Time) in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Officer role. Highlight your front-line experience and communication skills, as these are key for us. Use specific examples that show how you've helped customers in the past.
Show Your Passion: In your application, let your passion for customer service shine through! We want to see that you genuinely care about helping people and solving problems. Share a story or two that illustrates this.
Follow the Instructions: When applying, be sure to follow the instructions carefully. Upload your CV and complete the application form as requested. This shows us that you can pay attention to detail, which is super important in this role.
Keep an Eye on Your Inbox: After you apply, keep an eye on your inbox (and spam folder) for any updates from Hoople Resourcing. If you're shortlisted, they'll reach out with interview details, so don’t miss out!
How to prepare for a job interview at Hoople Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Officer role. Familiarise yourself with Herefordshire Council's values and customer service standards. This will help you demonstrate your passion for the position and show that you're aligned with their mission.
✨Showcase Your Communication Skills
As a Customer Service Officer, excellent communication is key. Prepare examples of how you've effectively resolved customer enquiries in the past, whether face-to-face or over the phone. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Flexibility and Problem-Solving
Highlight your ability to adapt and provide solutions in challenging situations. Think of specific instances where you’ve had to think on your feet or adjust your approach to meet a customer's needs. This will showcase your problem-solving skills, which are essential for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
