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For Companies At a Glance
- Tasks: Support Building Control operations with administrative tasks and customer service.
- Company: Join a dynamic team focused on efficient building control services.
- Benefits: Competitive pay, flexible hours, and valuable experience in a technical environment.
- Why this job: Be at the heart of a busy team and make a real difference in your community.
- Qualifications: Strong admin skills and a passion for customer service.
- Other info: Great opportunity for career growth and skill development.
The predicted salary is between 30000 - 40000 £ per year.
Overview
6 month agency placement
29 hours per week
£14.59 per hour
Required start date: As soon as possible
The Role
As a Technical Support Officer, you’ll play an essential part in supporting the smooth and efficient operation of the Building Control service. This is a varied and customer‑focused role requiring strong administrative skills, excellent attention to detail, and the ability to communicate confidently with colleagues, stakeholders and communities in Herefordshire. The primary purpose of the role is to provide high‑quality technical and administrative support, manage Building Control applications and information, and ensure all data is handled in line with audited processes.
Responsibilities
- Validate and acknowledge Building Regulation applications through the Civica system, ensuring all required forms, documentation and fees are correct.
- Manage departmental income, including processing payments, banking fees daily, and raising invoices and financial purchases.
- Provide frontline support, responding to queries received via the Building Control and Street Naming & Numbering inboxes.
- Book and schedule site inspections for Building Control Inspectors, maintaining accurate entries within Civica diary systems.
- Handle internal and external mail and maintain statutory registers and electronic filing systems.
- Carry out Local Land Charges and Personal Searches, ensuring relevant Building Control information is accurately revealed from Civica.
- Produce approval documents, certificates, and general correspondence linked to Building Regulation applications.
- Support Building Control Inspectors with administrative and technical tasks on a daily basis.
- Contribute to continuous service improvements and help achieve Building Control Performance Indicators.
This role is perfect for someone who enjoys structured processes, delivering excellent customer service, and being at the heart of a busy technical environment.
For further information please contact Hoople Recruitment at [email protected]
Administration Officer in Hereford employer: Hoople Group
Contact Detail:
Hoople Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer in Hereford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your administrative skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Administration Officer position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly can sometimes give you an edge over other candidates. Let’s get you started on this exciting journey!
We think you need these skills to ace Administration Officer in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the role of Administration Officer. We want to see how your background aligns with the responsibilities listed in the job description, so don’t be shy about showcasing your administrative prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through while keeping it professional.
Be Detail-Oriented: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the quality we strive for in our services.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hoople Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the Administration Officer role. Familiarise yourself with the Civica system and how it relates to managing Building Regulation applications. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with colleagues and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer service situations. This will demonstrate your confidence and ability to handle queries professionally.
✨Attention to Detail is Key
Given the importance of accuracy in processing applications and managing data, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference, whether it was catching an error or streamlining a process.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For example, how would you handle a difficult customer query? Think through your responses ahead of time, focusing on your problem-solving skills and how you can contribute to continuous service improvements.