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- Tasks: Support Home First services by conducting care visits and mentoring colleagues.
- Company: Hoople Care, dedicated to exceptional home care services.
- Benefits: Flexible hours, competitive salary, and extensive health benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 5 years in health and social care, with strong communication skills.
- Other info: Join a supportive team focused on career development and work-life balance.
The predicted salary is between 28971 - 28971 £ per year.
Overview
Location: Auxilium House
Service: Home First
Section: Hoople Care
Working Hours: Full time
Salary: £29,783 per annum/pro rata (£15.44 per hour)
About Us
Hoople Care is dedicated to providing exceptional care and support services to individuals in their homes. We work in partnership with various agencies to ensure the highest standards of care, reablement, and safeguarding. We are looking for a dedicated and motivated Field Support Officer to join our team and help us achieve our mission of delivering innovative, person-centred services.
Role Overview
As a Field Support Officer, you will play a vital role in supporting the operational delivery of Home First services. You will be responsible for conducting care and assessment visits in client\\\’s homes, mentoring and coaching colleagues, conducting audits and spot checks, and ensuring compliance with CQC regulations. You will be working closely with the Home First team, as well as external partners like Safeguarding, Hospital@Home, District Nursing, and others to ensure the delivery of high-quality care.
Key Responsibilities
- Support the Home First team in delivering high standards of care and support to clients in their homes.
- Conduct care and assessment visits, including the completion of care plans and risk assessments.
- Induct new staff, providing guidance, mentoring, and training to support their development.
- Conduct regular audits, spot checks, and observations to monitor the quality of care.
- Act as a key point of contact for colleagues and provide feedback and support for service improvements.
- Promote excellent care practices that respect individuality, values, and diversity.
- Support with crisis management and ensure service delivery is maintained during periods of high demand or staff sickness.
- Work with a variety of external partners to ensure a coordinated approach to client care.
Skills & Experience Required
- Essential Criteria:
- Minimum of 5 years of experience in health and social care, including 2 years within domiciliary care or reablement.
- Experience in safeguarding adults, writing care plans, conducting assessments and reviews.
- Knowledge of CQC regulations and compliance.
- Ability to work independently and adapt to changing priorities.
- Strong communication skills, both written and verbal.
- Experience with electronic care systems and a good understanding of technology in care settings.
- A Level 3 qualification in Health and Social Care (or working towards).
- Ability to travel within the county and hold a full UK driving licence.
Desirable Criteria
- Experience in delivering personal care in people’s homes.
- Knowledge of the Reablement sector.
- Ability to conduct audits and quality checks.
Additional Information
- This position requires an Enhanced DBS check.
- The role will involve working a rota across 7 days a week, with shifts from 07:00 – 22:00.
- The post holder will be expected to maintain their Continuing Professional Development (CPD) and attend regular training sessions.
What We Offer
- Pension – Aviva 6% Employer 4% Employee contributions.
- Holiday Trading – Buy or sell up to three days (not applicable for term time only employees).
- Cycle to Work Scheme – opportunity to purchase a bike through salary sacrifice. Must meet eligibility criteria.
- Lifestyle savings including groceries, high street stores, dining, leisure attractions, airport parking.
- Vehicle maintenance saving – Service and MOT plans discounted, accident and recovery insurance gaps discounted, discounted fuel cards.
- Occupational Health including short term counselling and physiotherapy
- Eye Tests for VDU users
- Metlife funeral concierge, bereavement support, probate support
- Health and wellbeing, advice, support, resources and assessments including areas of healthy eating, exercise, smoking, alcohol, sleep, general wellbeing. Delivered through Viviup
- 24/7 counselling through vivup
- Healthcare Cash Plan – for a monthly deduction claim up to 100% back on health care costs including dentist, opticians, physiotherapy, osteopath and 24/7 GP consultation and more.
- Met Life Assurance – Death in service Benefit up to 3 times annual salary.
- Enhanced maternity, paternity and sickness pay
- 26 plus 8 bank holidays annual leave rising to 31 plus 8 bank holidays annual leave after 5 years’ service
- Access to training and development including care specific courses
- Recommend a friend payment of £500. Must meet eligibility criteria
- Annual contractual bonus of £250 plus additional bonus. Must meet eligibility criteria
Why Join Us?
- Inclusive Environment: We are committed to fairness and equality and provide a fully accessible recruitment process.
- Career Development: Opportunities for training, development, and career progression.
- Work-Life Balance: Flexible working arrangements to suit your needs.
- Supportive Team: Work within a team of passionate professionals who are dedicated to providing exceptional care.
Ready to make a difference?
Role: If this sounds like the role for you, we’d love to hear from you! Apply now to be part of a team that puts people first. For more details or to apply, contact us today at:
01432 261557 – Ellie Key
About You
Not Specified
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Field Support Officer employer: Hoople Group
Contact Detail:
Hoople Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the health and social care sector. Let them know you're on the lookout for a Field Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CQC regulations and compliance. Be ready to discuss how your experience aligns with the responsibilities of the role. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be awesome for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, including the Field Support Officer position. Let’s get you that job!
We think you need these skills to ace Field Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Support Officer role. Highlight your relevant experience in health and social care, especially any work with domiciliary care or reablement. We want to see how your skills align with our mission at Hoople Care!
Showcase Your Communication Skills: Since strong communication is key in this role, don’t forget to demonstrate your written and verbal skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively communicated in a challenging situation.
Highlight Your Compliance Knowledge: We’re looking for someone who knows their stuff when it comes to CQC regulations. Make sure to mention any experience you have with compliance, audits, or quality checks. This will show us that you’re ready to maintain high standards of care from day one!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our team. Let’s get your application in and start making a difference together!
How to prepare for a job interview at Hoople Group
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and compliance. Being able to discuss these confidently will show that you're serious about maintaining high standards in care.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in health and social care, especially in domiciliary care or reablement. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Spirit
As a Field Support Officer, you'll be working closely with various teams. Be ready to talk about how you've collaborated with others in the past and how you can contribute to a supportive team environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics at Hoople Care. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
