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- Tasks: Lead and inspire a team in a dynamic financial services environment.
- Company: Join a leading organisation in the financial services sector.
- Benefits: Competitive salary, 25 days leave, hybrid work, and professional development.
- Why this job: Make a real impact by developing talent and enhancing customer experience.
- Qualifications: Proven leadership in financial services or contact centres, strong communication skills.
- Other info: Enjoy a supportive culture with no weekend or late shifts.
The predicted salary is between 30000 - 42000 £ per year.
Location: Swansea (Hybrid: 3 days office / 2 days WFH)
Salary: From £30,000 + excellent benefits
Employment Type: Full-time, permanent
Hoop Professional Services & HR are delighted to be supporting a leading organisation within the financial services sector in the search for an experienced Contact Centre Team Leader to join their high-performing Swansea operation. They are now looking for an inspiring people leader to take responsibility for a frontline team in a busy, customer-focused financial services environment.
The Role
- Lead, motivate and develop a team of 10-12 team members
- Maintain high levels of efficiency, service and customer experience
- Plan resource, oversee work allocation and manage recruitment with HR
- Build a positive, engaged, high-performing team culture
- Provide coaching, support and training to ensure capability across key tasks
- Manage all people processes including 1:1s, performance reviews and team meetings
- Support the Operations Manager with reporting and management information
- Champion company values and uphold best practice across financial services operations
This is a hybrid role requiring three days per week onsite in Swansea, with no weekend work and no late shifts.
About You
- Proven leadership experience in a financial services or contact centre environment
- Experience managing teams of 10+
- Strong communication and stakeholder management skills
- The ability to coach, motivate and positively influence others
- High attention to detail and a commitment to delivering excellent customer service
- Drive to exceed KPIs and lead from the front
- Insurance experience is beneficial but not essential
Benefits
- Competitive starting salary
- 25 days annual leave + UK bank holidays (option to buy up to 3 extra days)
- Annual discretionary bonus
- Hybrid working (3 days office / 2 days WFH)
- Free on-site parking
- No weekend working or late shifts
- Discounts & cashback savings with well-known retailers
- “My Optional Extras” personalised benefits platform
- Employee Assistance Programme (wellbeing, legal & financial support)
- Professional development and funded qualifications
- Supportive, collaborative team culture
If you are an experienced Team Leader looking for your next step within financial services, and you love developing people in a fast-paced environment, we would love to hear from you.
Apply Now
Team Leader in Wales employer: Hoop Recruitment
Contact Detail:
Hoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since they’re looking for someone to champion their culture. Think about how your leadership style aligns with their goals and be ready to share specific examples of your past successes.
✨Tip Number 3
Show off your coaching skills! During interviews, highlight your experience in developing teams and improving performance. Be ready to discuss how you've motivated others and driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining their team and makes it easier for us to support you in your job search.
We think you need these skills to ace Team Leader in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in financial services to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Team Leader role. Share specific examples of how you've motivated teams and improved customer service in previous positions.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hoop Recruitment
✨Know Your Team Dynamics
Before the interview, think about how you would lead a team of 10-12 members. Be ready to discuss your leadership style and how you motivate and develop your team. Use specific examples from your past experiences to illustrate your points.
✨Showcase Your Customer Service Skills
Since this role is in a customer-focused environment, prepare to share instances where you've gone above and beyond for customers. Highlight your commitment to delivering excellent service and how you ensure your team does the same.
✨Understand the Financial Services Landscape
Brush up on current trends and challenges in the financial services sector. Being knowledgeable about the industry will show your passion and readiness to contribute to the company’s success.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to handle team dynamics, performance reviews, and coaching. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively and demonstrate your problem-solving skills.
