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- Tasks: Lead and develop a dynamic team while delivering top-notch customer service.
- Company: A leading financial services provider with a focus on team motivation.
- Benefits: Competitive salary, 25 days leave, and professional development opportunities.
- Why this job: Join a vibrant team and make a real difference in customer experience.
- Qualifications: Proven leadership experience in contact centres and strong communication skills.
- Other info: Enjoy a hybrid work model with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial services provider is seeking a Contact Centre Team Leader to lead and develop a team in Swansea. The role emphasizes motivating staff, maintaining efficiency, and delivering excellent customer service.
Ideal candidates will have:
- Proven leadership experience in contact centres
- Strong communication skills
- The ability to coach effectively
This hybrid position offers a competitive salary and great benefits, including 25 days of leave and professional development opportunities.
Hybrid Contact Centre Team Lead – Swansea in Wales employer: Hoop Recruitment
Contact Detail:
Hoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contact Centre Team Lead – Swansea in Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the financial services sector, especially those in contact centres. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills during the interview. Share specific examples of how you've motivated teams in the past and improved efficiency. This will demonstrate that you’re the right fit for leading a team in Swansea.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hybrid Contact Centre Team Lead – Swansea in Wales
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience in contact centres. We want to see how you've motivated teams and maintained efficiency in previous roles.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively, just like you would with your team.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention specific experiences that relate to motivating staff and delivering excellent customer service, as these are crucial for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hoop Recruitment
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've motivated and developed your team in previous roles.
✨Showcase Your Communication Skills
As a Contact Centre Team Leader, strong communication is key. Prepare to discuss how you’ve effectively communicated with your team and customers. Consider role-playing common scenarios to demonstrate your approach during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of examples where you maintained efficiency or improved customer service, and be ready to explain your thought process.
✨Highlight Coaching Experience
Coaching is crucial in this role. Be prepared to discuss your coaching techniques and how you've helped team members grow. Share success stories that illustrate your ability to develop talent within a contact centre environment.
