At a Glance
- Tasks: Assist with customer care, administration, and marketing support in a friendly office.
- Company: Established construction business with a supportive team environment.
- Benefits: £13.50 per hour, 25 days leave, health plan, and flexible hours.
- Other info: Full training provided; perfect for students seeking part-time work.
- Why this job: Join a close-knit team and gain valuable experience in a varied role.
- Qualifications: Organised, detail-oriented, and confident with Microsoft systems.
The predicted salary is between 13.5 - 13.5 £ per hour.
Part-Time Customer Care & Administrative Assistant in Llantrisant, £13.50 per hour, 15 hours per week | Permanent, Monday, Tuesday & Friday | Approx. 9:30am – 2:30pm.
Are you organised, switched on and naturally someone who likes to get to the bottom of things? We're recruiting for a Part-Time Customer Care & Administrative Assistant to join an established and friendly construction business based in Llantrisant. This is a genuinely varied role combining customer care, administration and some marketing support. You'll be joining a small office team where no two days are exactly the same, and full training will be provided on the construction side of the position.
What you'll be doing:
- A large part of your role will focus on customer care, managing queries relating to completed housing projects.
- You'll monitor the customer care inbox, review reported defects, gather the right information and determine the appropriate next steps.
- Arrange customer care appointments and coordinate with site teams.
- Manage inboxes, documentation and electronic filing.
- Communicate with subcontractors and internal teams.
- Support with office stock, deliveries and general administration.
- Compile meeting minutes and assist with incoming calls and emails.
- Help gather information and photographs for case studies and company updates.
- Provide general support to the administration team and Directors.
What we're looking for:
You don't need construction experience. What matters far more is how you work. We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Confident using Microsoft systems and learning new software.
- Comfortable working in a largely paperless environment.
- Inquisitive and confident enough to ask questions.
- Able to follow established processes and keep accurate records.
- Proactive, dependable and happy working across a varied workload.
You'll need to be someone who doesn't simply accept information at face value. Some customer queries require a little investigation, so being able to ask the right questions and think logically will be really important.
The role:
This is a permanent, part-time position working approximately 15 hours per week across three days. The proposed pattern is Monday, Tuesday and Friday, around 9:30am–2:30pm, although there may be some flexibility around the exact hours. You'll receive full training and work closely with an experienced member of the team who has previously managed the customer care function.
Benefits:
- £13.50 per hour.
- 25 days annual leave plus bank holidays, pro rata.
- Simplyhealth cash plan.
- Access to a 24/7 GP service.
- Counselling support.
- Cycle scheme.
- Workplace pension.
- On-site parking.
- Supportive, established office team.
If you're looking for a part-time role with school-friendly hours, plenty of variety and the opportunity to become a valued part of a close-knit team, we'd love to hear from you. Apply today.
Administrator in Pontyclun employer: Hoop Recruitment
Hoop Recruitment is an exceptional employer, offering a vibrant work culture in Cardiff that prioritises person-centred care and clinical excellence. With a competitive salary of £55,000 per annum and ample opportunities for professional development, employees are encouraged to grow and thrive within a supportive leadership team dedicated to high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Pontyclun
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hoop Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hoop Recruitment and let us see your personality shine through!
We think you need these skills to ace Administrator in Pontyclun
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hoop Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Hoop Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hoop Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hoop Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hoop Recruitment will surely appreciate.
