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- Tasks: Lead and inspire a team in a dynamic financial services environment.
- Company: Join a leading organisation in the financial services sector.
- Benefits: Competitive salary, 25 days leave, hybrid work, and professional development.
- Why this job: Make a real impact by developing talent and enhancing customer experience.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Enjoy a supportive culture with no weekend or late shifts.
The predicted salary is between 30000 - 42000 £ per year.
Location: Swansea (Hybrid: 3 days office / 2 days WFH)
Salary: From £30,000 + excellent benefits
Employment Type: Full-time, permanent
Hoop Professional Services & HR are delighted to be supporting a leading organisation within the financial services sector in the search for an experienced Contact Centre Team Leader to join their high‐performing Swansea operation. They are now looking for an inspiring people leader to take responsibility for a frontline team in a busy, customer‐focused financial services environment.
The Role
- Lead, motivate and develop a team of 10-12 team members
- Maintain high levels of efficiency, service and customer experience
- Plan resource, oversee work allocation and manage recruitment with HR
- Build a positive, engaged, high‐performing team culture
- Provide coaching, support and training to ensure capability across key tasks
- Manage all people processes including 1:1s, performance reviews and team meetings
- Support the Operations Manager with reporting and management information
- Champion company values and uphold best practice across financial services operations
This is a hybrid role requiring three days per week onsite in Swansea, with no weekend work and no late shifts.
About You
- Proven leadership experience in a financial services or contact centre environment
- Experience managing teams of 10+
- Strong communication and stakeholder management skills
- The ability to coach, motivate and positively influence others
- High attention to detail and a commitment to delivering excellent customer service
- Drive to exceed KPIs and lead from the front
- Insurance experience is beneficial but not essential
Benefits
- Competitive starting salary
- 25 days annual leave + UK bank holidays (option to buy up to 3 extra days)
- Annual discretionary bonus
- Hybrid working (3 days office / 2 days WFH)
- Free on‐site parking
- No weekend working or late shifts
- Discounts & cashback savings with well‐known retailers
- "My Optional Extras" personalised benefits platform
- Employee Assistance Programme (wellbeing, legal & financial support)
- Professional development and funded qualifications
- Supportive, collaborative team culture
Interested? If you are an experienced Team Leader looking for your next step within financial services, and you love developing people in a fast‐paced environment, we would love to hear from you.
Apply Now
Team Leader in London employer: Hoop Recruitment
Contact Detail:
Hoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and team management. We recommend using the STAR method to structure your answers, showcasing your experience in motivating teams and delivering excellent customer service.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be yourself and let your passion for leading teams shine through. They want to see how you can fit into their culture and inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can lead and develop teams in a fast-paced environment like ours.
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in financial services to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Team Leader role. Share specific examples of how you've motivated teams and improved customer service in previous positions.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hoop Recruitment
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've motivated and developed your team in previous roles, especially in a contact centre or financial services environment.
✨Showcase Your Communication Skills
As a Team Leader, strong communication is key. Prepare to discuss how you’ve effectively communicated with stakeholders and team members. Use examples that highlight your ability to manage performance reviews and 1:1s, ensuring everyone feels heard and valued.
✨Demonstrate Your Customer Focus
This role is all about delivering excellent customer service. Be prepared to talk about how you've maintained high levels of efficiency and service in past positions. Share stories that illustrate your commitment to exceeding KPIs and enhancing the customer experience.
✨Prepare Questions About Team Culture
Show your interest in building a positive team culture by preparing thoughtful questions about the company’s approach to team engagement and development. This not only demonstrates your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
