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- Tasks: Lead a dynamic team in a fast-paced contact centre, ensuring top-notch customer service.
- Company: Join a leading recruitment agency with a focus on financial services.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Make a real difference by motivating your team and enhancing customer experiences.
- Qualifications: Proven leadership experience and a passion for motivating others.
The predicted salary is between 28800 - 43200 £ per year.
A leading recruitment agency is seeking a Contact Centre Team Leader for a hybrid role in Swansea. This position involves leading a team of 10-12 in a busy financial services environment, focusing on efficiency and customer service. The ideal candidate has proven leadership experience and the ability to motivate others. Benefits include a competitive salary, hybrid working, and professional development opportunities.
Hybrid Team Leader - Contact Centre, Financial Services in London employer: Hoop Recruitment
Contact Detail:
Hoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Team Leader - Contact Centre, Financial Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions specific to leadership in contact centres. Think about how you can showcase your ability to motivate a team and improve efficiency. We recommend doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that hybrid Team Leader role! We make it easy for you to showcase your skills and experience directly to employers looking for top talent like you.
We think you need these skills to ace Hybrid Team Leader - Contact Centre, Financial Services in London
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and any specific achievements that demonstrate your ability to lead effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention your experience in financial services and how it relates to the role of Team Leader in a contact centre.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your skills and experiences, especially those relevant to customer service and efficiency.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hoop Recruitment
✨Know Your Numbers
Make sure you’re familiar with key performance metrics relevant to a contact centre. Be ready to discuss how you've improved efficiency or customer satisfaction in your previous roles. This shows you understand the financial services environment and can lead a team effectively.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience. Think about times when you motivated your team or resolved conflicts. This will help demonstrate your ability to lead a team of 10-12 in a busy setting, which is crucial for this role.
✨Emphasise Customer Service Excellence
Since the role focuses on customer service, be prepared to discuss your approach to delivering exceptional service. Share specific instances where you went above and beyond for customers, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. It’s a two-way street!
