Family Gateway Contact Officer
37 hours per week | Hybrid Working | Cardiff
Pay Rate: £14.59 per hour PAYE, plus holiday pay on top + bank holidays
Location: East Moors Road, Cardiff
This is a hybrid role with a minimum of one agreed office day per week.
About the Service
The Family Advice & Support Protection Hub (FASPH) is a progressive service within Cardiff Children's Services, providing high-quality information, advice and assistance to babies, children, young people, families and professionals across the city.
Using a family‑centred, strengths-based approach, the service works collaboratively with a wide range of partners to ensure families receive the right support, at the right time, from the right service.
About the Role
As a Family Gateway Contact Officer, you will be a key point of contact for families and professionals seeking support and advice.
Working as part of the Family Gateway Team, you will provide information, advice and assistance regarding services delivered by Cardiff Early Help Teams and partner agencies. Contact with families and professionals will primarily be through telephone and email communication.
This role does not carry a caseload; however, you will be responsible for effectively managing and coordinating multiple referrals, ensuring individuals and families are connected with the most appropriate support services.
You will work closely alongside experienced colleagues, including the team's dedicated Principal Social Worker, to ensure that families receive timely and effective assistance.
What Cardiff Offer
- A supportive and welcoming team environment
- Regular supervision and support
- Access to a comprehensive training programme
- Technology and systems that support flexible and hybrid working
- The opportunity to make a meaningful difference to the lives of children, young people and families across Cardiff
What they're Looking For
- Enthusiastic, motivated and positive in their approach
- Resilient and able to work effectively under pressure
- Passionate about supporting children, young people and families
- Knowledgeable about the needs of families and communities
- Skilled at building positive and effective working relationships
- An excellent communicator with strong interpersonal skills
- Confident in providing clear and accurate information and advice
- Competent using Microsoft Office packages and electronic case management systems
Requirements
- Previous experience working with children, young people, families, or within a public service, support or advice-based role
- Strong organisational and communication skills
- The ability to manage multiple referrals and competing priorities
- Enhanced DBS on the Update Service, or willingness to obtain one
- The right to work in the UK
Unfortunately, sponsorship is not available for this position.
Family Gateway Officer Cardiff employer: Hoop Recruitment
Hoop Housing Recruitment is an exceptional employer that values the contributions of its Money Advisors, offering a supportive work culture focused on professional development and employee well-being. With a commitment to social impact, employees benefit from a collaborative environment where they can make a meaningful difference in the lives of residents facing financial challenges. Located in a vibrant community, this role provides opportunities for growth and the chance to work alongside experienced professionals dedicated to delivering high-quality money advice.
