Administrator in Llantrisant

Part‑Time Customer Care & Administrative Assistant – Llantrisant

£13.50 per hour, 15 hours per week, permanent, Monday, Tuesday & Friday, approx. 9:30am – 2:30pm.

What you’ll be doing

• Customer care – manage queries relating to completed housing projects, monitor the customer care inbox, review reported defects, gather the right information and determine the appropriate next steps.
• Arrange customer care appointments and coordinate with site teams.
• Manage inboxes, documentation and electronic filing.
• Communicate with subcontractors and internal teams.
• Support office stock, deliveries and general administration.
• Compile meeting minutes and assist with incoming calls and emails.
• Help gather information and photographs for case studies and company updates.
• Provide general support to the administration team and Directors.

What we’re looking for

• Highly organized with excellent attention to detail.
• Confident using Microsoft systems and learning new software.
• Comfortable working in a largely paperless environment.
• Inquisitive and confident enough to ask questions.
• Able to follow established processes and keep accurate records.
• Proactive, dependable and happy working across a varied workload.
• Not be satisfied with information at face value – able to investigate and ask the right questions.

About the role

This is a permanent, part‑time position working approximately 15 hours per week over three days (Monday, Tuesday and Friday, around 9:30am–2:30pm, with some flexibility around the exact hours). You will receive full training and work closely with an experienced team member who has previously managed the customer care function.

Benefits

• £13.50 per hour.
• 25 days annual leave plus bank holidays, pro rata.
• Simplyhealth cash plan.
• Access to a 24/7 GP service.
• Counselling support.
• Cycle scheme.
• Workplace pension.
• On‑site parking.
• Supportive, established office team.

If you’re looking for a part‑time role with school‑friendly hours, plenty of variety and the opportunity to become a valued part of a close‑knit team, we’d love to hear from you.

Apply today.