At a Glance
- Tasks: Engage with clients, coordinate appointments, and ensure a top-notch client experience.
- Company: Join a luxurious health service focused on integrative preventative medicine.
- Benefits: Competitive salary of £30,000, flexible working hours, and a vibrant team culture.
- Other info: Opportunity to work with high-profile clients in a dynamic environment.
- Why this job: Be the face of HOOKE and make a real difference in clients' health journeys.
- Qualifications: Excellent communication skills and a passion for client service are essential.
The predicted salary is between 30000 - 30000 £ per year.
The role of Client Relationship Associate will offer the successful candidate the opportunity to work in a high end, luxurious, new health service focussed on integrative preventative medicine and the science of ageing. This is a front-line client-facing role combining:
- Front-of-house client engagement
- Ongoing client communication and coordination
- Inbound enquiries and new client onboarding
You will play a key role in how clients experience HOOKE. This role will suit someone who enjoys striving for excellence and is prepared to go above and beyond at every turn.
Role: Client Relationship Associate
Salary: £30,000 +
Contract: Permanent
Location: 86 Brook Street, London W1K 5AY
Working hours: Full Time; Rota work outside of hours so flexibility required
Key Responsibilities
Client Experience & Coordination
- Support onboarding and coordination of new and existing clients
- Coordination with clients in relation to medical investigations and ad hoc appointments
- Act as a point of contact for client queries and requests
- Act as point of contact for clients when on site at 86 Brook Street
- Ensure clients are fully prepared for their appointments; sending reminders and instructions
- Work closely with internal teams to ensure a smooth client journey
- Maintain high standards of organisation, discretion and attention to detail
- Concierge support for clients on a rota basis 7 days a week
Client Operations Support
- Support Operations team in appointment booking, necessary form filling
- CRM management: clients, referral network, sales tracker
- Developing and maintaining relationships with supplier and referral network to ensure delivery of best-in-class service for clients
Business Development
- Support Client Service team in responding to inbound enquiries (email, phone, referrals) in a timely and professional manner
- Clearly communicate HOOKE’s proposition in a concise, credible way
- Attendance at sales and marketing events, both internal and external
Communication & Brand Representation
- Communicate in a way that reflects the HOOKE voice: clear, precise and professional
- Adapt communication style to different client types (analytical, time-poor, sceptical)
- Represent the brand appropriately when dealing with UHNW individuals
Candidate Profile
Essential
- Excellent written and verbal communication skills
- Strong attention to detail and organisation
- Confident, professional and well-presented
- Comfortable speaking with high-level clients
- Ability to manage multiple conversations and priorities simultaneously
Desirable
- 2 years+ experience in high-end client services, health and wellbeing, concierge, private members’ clubs, hospitality or similar environments
- Exposure to UHNW clients or premium service environments
- Interest in health, longevity, fitness or wellbeing
Mindset
- Commercially minded and proactive
- Curious and willing to learn
- Calm under pressure and solutions-focused
- Takes ownership and follows through
- Comfortable with both structured processes and ambiguity
- All hands on deck attitude
Health and Longevity Optimisation Limited t/a Hooke is committed to equality of opportunity and to selection on merit, we welcome applications for all applicants and members of the society.
STARTING DATE: July 2026 or ASAP
Client Relationship Associate in London employer: Hooke London
At HOOKE, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that champions integrative preventative medicine and the science of ageing. Our commitment to employee growth is reflected in our supportive culture, where team members are encouraged to excel and develop their skills while providing unparalleled service to our high-end clientele. With competitive salaries, flexible working hours, and a focus on well-being, HOOKE stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Associate in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hooke London.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hooke London.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hooke London, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Client Relationship Associate in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hooke London.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hooke London.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hooke London. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hooke London. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hooke London
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hooke London’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
