The role of Client Relationship Manager will offer the successful candidate the opportunity to work in a high end, luxurious, health service focussed on integrative preventative medicine and the science of ageing.
You will own how clients first experience HOOKE, and the whole journey from client onboarding and onward service experience. This role will suit someone who enjoys delivering outstanding client service and building long term relationships.
Brief Outline
Role:Client Relationship Manager
Salary:£30,500 +for 3 day week
Contract: 1 year maternity cover with onward possibility of permanent position
Location:86 Brook Street, London W1K 5AY
Working hours:3 days / week, Mon-Wed preferred (09:00-17:30) Rota work outside of hours so flexibility required
Key Responsibilites
Client Journey & Onboarding
- Own the end-to-end new client journey,
- Act as the main point of contact for client cohort
- Work closely with clinical, operations and membership colleagues to ensure a seamless client experience
- Maintain high standards of organisation, discretion and attention to detail
- Concierge support for clients: participation in out-of-hours rota providing 7-day client support
Client Operations
- Work with Operations team in appointment booking, completion and coordination of client documentation and forms , supporting where necessary
- Developing and maintaining relationships with supplier and referral network to ensure delivery of best-in-class service for clients
- Proactively maintaining client relationships, ensuring appropriate follow-up and identifying opportunities for continued engagement with Hooke
Communication & Brand Representation
- Communicate in a way that reflects the HOOKE voice: clear, precise and professional
- Adapt communication style to different client types e.g. analytical, time-poor, sceptical
- Knowing when to defer to the appropriate clinical or subject-matter expert
- Represent the brand appropriately when dealing with UHNW individuals
Candidate Profile
- Excellent written and verbal communication skills
- Strong attention to detail and organisation
- Confident, professional and well-presented
- Comfortable speaking with high-level clients
- Ability to manage multiple conversations and priorities simultaneously
- Experience in sales, client services, concierge, private members’ clubs, or similar environments
- Exposure to UHNW clients or premium service environments
- Interest in health, longevity, fitness or wellbeing
Mindset
- Commercially minded and proactive
- Curious and willing to learn
- Calm under pressure and solutions-focused
- Takes ownership and follows through
- Comfortable with both structured processes and ambiguity
- All hands on deck attitude
Health and Longevity Optimisation Limited t/a Hooke is committed to equality of opportunity and to selection on merit,
we welcome applications from all suitably qualified candidates
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Client Relationship Manager - Mat Cover employer: Hooke London
Hooke Fitness is an exceptional employer located in the vibrant heart of Mayfair, offering a unique opportunity to be part of a premium fitness and wellness brand. With a strong focus on professional development and a collaborative work culture, employees can thrive while contributing to innovative health solutions. The role of Fitness Operations Manager not only allows for personal growth but also offers the chance to shape a holistic client experience in a supportive environment.
