At a Glance
- Tasks: Engage with clients and ensure a seamless experience in a luxurious health service.
- Company: Join a high-end health service focused on integrative preventative medicine.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Other info: Flexible working hours with a dynamic team environment.
- Why this job: Be the face of excellence and make a real difference in client experiences.
- Qualifications: Strong communication skills and a passion for client engagement.
The predicted salary is between 30000 - 30000 £ per year.
The role of Client Relationship Associate will offer the successful candidate the opportunity to work in a high end, luxurious, new health service focussed on integrative preventative medicine and the science of ageing. This is a front-line client-facing role combining:
- Front-of-house client engagement
- Ongoing client communication and coordination
- Inbound enquiries and new client onboarding
You will play a key role in how clients experience HOOKE. This role will suit someone who enjoys striving for excellence and is prepared to go above and beyond at every turn.
Brief Outline Role:
- Salary: £30,000 +
- Contract: Permanent
- Location: 86 Brook Street, London W1K 5AY
- Working hours: Full Time 9.00-17.30; Rota work outside of hours so flexibility required
Key Responsibilities
- Client Experience sending reminders and instructions
- Work closely with internal teams to ensure a smooth client journey
- Maintain high standards of organisation, discretion and attention to detail
- Concierge support for clients on a rota basis 7 days a week
- Support Operations team in appointment booking, necessary form filling
- CRM management: clients, referral network, sales tracker
- Developing and maintaining relationships with supplier and referral network to ensure delivery of best-in-class service for clients
- Client Service team in responding to inbound enquiries (email, phone, referrals) in a timely and professional manner
- Clearly communicate HOOKE’s proposition in a concise, credible way
- Attendance at sales and marketing events, both internal and external
Client Relationship Associate employer: Hooke London
At HOOKE, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that champions integrative preventative medicine. Our commitment to employee growth is reflected in our supportive culture, where excellence is celebrated and every team member is empowered to go above and beyond. With competitive salaries, flexible working hours, and opportunities for professional development, we ensure that our Client Relationship Associates thrive while delivering best-in-class service to our valued clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Client Relationship Associate role.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate how your skills align with HOOKE’s mission. Prepare a concise summary of your experience and how you can enhance the client journey.
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your skills, take it. Whether it’s volunteering for a project or offering to help with client onboarding, show them you’re ready to go above and beyond.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Client Relationship Associate
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for client relationships shine through. We want to see how much you care about providing an exceptional experience for clients, so share any relevant experiences that highlight your dedication.
Tailor Your CV:Make sure your CV is tailored to the Client Relationship Associate role. Highlight your skills in client engagement and communication, and don’t forget to mention any experience with CRM systems or appointment booking. We love seeing how you fit into our vision!
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and approachability. We’re looking for someone who can connect with clients easily, so use a friendly tone while still keeping it polished. Show us your personality!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at HOOKE. We can’t wait to hear from you!
How to prepare for a job interview at Hooke London
✨Know the Company Inside Out
Before your interview, make sure you research HOOKE thoroughly. Understand their focus on integrative preventative medicine and the science of ageing. This will help you articulate how your skills align with their mission and values.
✨Showcase Your Client Engagement Skills
Since this role is all about client interaction, prepare examples from your past experiences where you've excelled in client communication and relationship building. Highlight any instances where you went above and beyond to ensure a great client experience.
✨Demonstrate Organisational Skills
Given the emphasis on attention to detail and organisation, be ready to discuss how you manage multiple tasks effectively. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate client interactions. Practice responding to common client queries or complaints, showcasing your ability to communicate clearly and professionally under pressure.
