At a Glance
- Tasks: Guide customers through onboarding and ensure successful implementations of our tech solutions.
- Company: Join Hook, a fast-growing startup revolutionising customer engagement with AI and machine learning.
- Benefits: Enjoy 27 days holiday, stock options, private health insurance, and a wellness allowance.
- Other info: Flexible working environment with opportunities for professional growth and development.
- Why this job: Make a real impact by helping businesses unlock value and improve customer loyalty.
- Qualifications: Strong SQL skills and experience in data consulting or customer engineering roles.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Implementation Consultant role at Hook. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About Hook: Hook's mission is to drive customer growth and revenue prediction whilst empowering subscription businesses with machine learning and artificial intelligence in order to help them improve customer loyalty and revenue generation from existing customers. We're a Series A company who ranked 33 out of 100 on the fastest growing startups and we have raised multimillion‐dollar funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way.
As a Technical Implementation Consultant at Hook, you'll play a mission critical role in helping customers unlock value fast. Great implementations set the tone for long‐term success and you'll be the one making that happen. From diving into complex datasets to running projects with precision, you'll guide customers through onboarding and deliver smooth, impactful go‐lives that shape their entire journey with Hook. If you love working at the intersection of data, technology, and customer success, and want to see your work make a tangible impact every day, this role is for you.
What You'll Be Doing:
- Own the full implementation lifecycle of Hook: from kickoff to go‐live, you'll guide customers through onboarding and ensure every team delivers to the highest standard.
- Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value.
- Shape the data that powers Hook's machine learning models, shaping datasets so they're useful for predictive modelling. By working closely with our data science team, you'll help ensure the models perform at their best and deliver valuable insights for our customers.
- Run projects with precision staying highly organised, structuring your day effectively, and prioritising tasks to keep implementations on track.
- Meet tight 28‐day implementation timelines, balancing speed with quality in every rollout.
- Provide expert guidance on how to leverage Hook's features for renewal forecasting, time management, and process automation, helping customers achieve quick wins.
- Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they accelerate.
- Act as the customer's voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook's roadmap.
- Support pre‐sales engagements, demonstrating Hook's technical capabilities and value to prospective customers.
Who are we looking for?
- Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations. Experienced in optimising queries and handling large datasets.
- Customer‐facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels.
- Experience in data consulting, implementation, or customer engineering roles at a data‐driven SaaS company.
- Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms.
- Proven ability to manage multiple implementations in parallel, with tight timelines.
- A detail‐driven mindset: you thrive working on complex datasets and can spot anomalies others might miss.
Benefits include:
- 27 days holiday (option to buy and sell holiday) + bank holidays.
- Generous stock options.
- Private health insurance so you can get the best care you need.
- Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food.
- Annual learning & development budget for every employee.
- Flexible working – we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street.
- The best equipment for everyone to work with.
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start‐up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Customer Service and Information Technology
Industries: Software Development
Location: London, England, United Kingdom
Technical Implementation Consultant in London employer: Hook
At Hook, we are not just building a product; we are cultivating a vibrant workplace where innovation thrives and every team member plays a crucial role in our mission to revolutionise customer engagement. With generous benefits like flexible working arrangements, a wellness allowance, and a commitment to professional development, we empower our employees to grow alongside us in our dynamic Liverpool Street location. Join us to be part of a passionate team that values diversity, collaboration, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hook values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hook might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hook!
✨Direct Apply to Hook
Let's not forget to apply directly through the Hook website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Implementation Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hook.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hook. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hook
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
