At a Glance
- Tasks: Guide customers through onboarding and ensure successful implementations of our AI-driven solutions.
- Company: Join Hook, a fast-growing startup revolutionising customer engagement with AI and Machine Learning.
- Benefits: Enjoy 27 days holiday, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with ambitious goals and a focus on innovation.
- Why this job: Make a tangible impact by helping businesses unlock value and drive customer loyalty.
- Qualifications: Strong SQL skills and experience in data consulting or customer engineering roles.
The predicted salary is between 50000 - 60000 £ per year.
We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast. Great implementations set the tone for long-term success and you’ll be the one making that happen. If you love working at the intersection of data, technology, and customer success, and want to see your work make a tangible impact every day, this role is for you.
What You’ll Be Doing
- Own the full implementation lifecycle of Hook: from kickoff to go-live, you’ll guide customers through onboarding and ensure every team delivers to the highest standard.
- Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value.
- You’ll shape the data that powers Hook’s machine learning models shaping datasets so they’re useful for predictive modelling.
- Run projects with precision staying highly organised, structuring your day effectively, and prioritising tasks to keep implementations on track.
- Meet tight 28-day implementation timelines, balancing speed with quality in every rollout.
- Provide expert guidance on how to leverage Hook’s features for renewal forecasting, time management, and process automation, helping customers achieve quick wins.
- Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they erupt.
- Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap.
- Support pre-sales engagements, demonstrating Hook’s technical capabilities and value to prospective customers.
Who are we looking for?
- Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations to wrangle complex datasets and advise customers.
- Customer-facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels.
- Experience in data consulting, implementation, or customer engineering roles at a data-driven SaaS company.
- Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms.
- Proven ability to manage multiple implementations in parallel, with tight timelines.
- A detail-driven mindset: you thrive working on complex datasets and can spot anomalies others might miss.
27 days holiday (option to buy and sell holiday)
Technical Implementation Manager in London employer: Hook
At Hook, we are not just building a product; we are cultivating a vibrant workplace where innovation thrives and every team member plays a crucial role in our mission to revolutionise customer engagement. With generous benefits like flexible working arrangements, a wellness allowance, and a commitment to professional development, we empower our employees to grow alongside us in our dynamic Liverpool Street location. Join us to be part of a passionate team that values diversity, collaboration, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills, especially in SQL and data consulting, can help them achieve their goals. Make it clear that you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Technical Implementation Manager in London
Some tips for your application 🫡
Show Your Passion for Data:When you're writing your application, let your enthusiasm for data, AI, and machine learning shine through. We want to see how your curiosity drives you to explore these fields and how that can benefit our customers at Hook.
Tailor Your Experience:Make sure to highlight your relevant experience in data consulting or customer engineering roles. We’re looking for specific examples of how you've successfully managed implementations or worked with complex datasets, so don’t hold back!
Be Clear and Concise:We appreciate clarity! Use straightforward language to explain your skills and experiences. Remember, we want to understand how you can translate technical details into actionable insights for our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Hook.
How to prepare for a job interview at Hook
✨Know Your SQL Inside Out
Since the role requires strong SQL skills, make sure you brush up on complex joins, subqueries, and aggregations. Prepare to discuss specific examples of how you've used SQL to solve problems or improve processes in previous roles.
✨Understand Hook's Vision
Familiarise yourself with Hook’s mission and the impact of AI and machine learning on customer growth. Be ready to articulate how your skills align with their goals and how you can contribute to their vision of transforming customer engagement.
✨Showcase Your Project Management Skills
The ability to manage multiple implementations is key. Prepare to share examples of how you've successfully juggled tight timelines and complex projects in the past. Highlight your organisational strategies and how you prioritise tasks effectively.
✨Be the Customer Advocate
As a Technical Implementation Manager, you'll need to act as the customer's voice. Think about how you've captured feedback and identified opportunities for improvement in previous roles. Be ready to discuss how you would approach this at Hook.
