Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer outcomes and manage the customer lifecycle in a dynamic tech environment.
- Company: Cutting-edge technology firm in Greater London with a passionate team.
- Benefits: Competitive salary, 27 days holiday, stock options, and flexible working.
- Why this job: Join a team redefining customer success and make a real impact.
- Qualifications: Experience in customer success and strong strategic review skills.
- Other info: Unique opportunity for growth in a fast-paced, innovative setting.
The predicted salary is between 70000 - 80000 £ per year.
A cutting-edge technology firm in Greater London seeks a Customer Success Manager to drive customer outcomes and renewals. The successful candidate will manage the customer lifecycle, lead strategic reviews, and act as a product expert.
With a competitive salary of £70,000-£80,000 plus £30,000 OTE, the role offers:
- 27 days holiday
- Stock options
- A flexible working environment
This is a unique opportunity to be part of a passionate team focused on redefining customer success in a fast-paced environment.
Strategic Customer Success Manager — Growth & Renewals (Hybrid) in London employer: Hook
Contact Detail:
Hook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager — Growth & Renewals (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company's products inside out. We need to show that we can drive customer outcomes and renewals with confidence.
✨Tip Number 3
Practice common interview questions, especially those related to customer success strategies. Let’s make sure we can articulate our approach to managing the customer lifecycle.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great way to reiterate our fit for the position.
We think you need these skills to ace Strategic Customer Success Manager — Growth & Renewals (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Strategic Customer Success Manager. Highlight your achievements in driving customer outcomes and managing renewals, as this will show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect match for this role. Be sure to mention any relevant experience with strategic reviews or product expertise.
Showcase Your Soft Skills: In a role like this, soft skills are just as important as technical know-how. Make sure to highlight your communication, problem-solving, and relationship-building skills in your application. We want to see how you can connect with customers and drive their success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows us you’re keen to be part of our innovative team!
How to prepare for a job interview at Hook
✨Know Your Customer Lifecycle
Make sure you understand the customer lifecycle inside out. Be ready to discuss how you've managed customer journeys in the past and how you can apply that knowledge to drive outcomes and renewals in this role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've led strategic reviews or initiatives that improved customer satisfaction or retention. This will demonstrate your ability to think critically and strategically, which is key for a Customer Success Manager.
✨Be a Product Expert
Familiarise yourself with the company's products and services. Being able to speak confidently about how these can benefit customers will set you apart. Think about potential questions customers might have and how you would address them.
✨Emphasise Team Collaboration
Highlight your experience working in teams, especially in fast-paced environments. Discuss how you’ve collaborated with sales, marketing, or product teams to enhance customer success, as this role will require strong cross-functional relationships.
