At a Glance
- Tasks: Lead a dynamic team and ensure exceptional client and patient care.
- Company: Join Hook Vets, a thriving practice with exciting future plans.
- Benefits: Enjoy 6.6 weeks annual leave, private medical insurance, and a £550 CPD allowance.
- Other info: Great location with excellent transport links and a loyal client base.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: Experience in management and a passion for animal care are essential.
The predicted salary is between 28800 - 43200 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Our clinic based in Hook seeks an enthusiastic and confident Practice Manager to join the team!
As our Practice Manager, you’ll play a vital role in both the operational and business aspects of the practice, ensuring exceptional client and patient care.
Hook Vets is a thriving practice, which has expanded over the last 2 years and has exciting plans for the future. The practice is located in a small town in Hampshire with excellent road and rail links. We are situated within a 5 minute drive of the M3, J5, and a 3‑minute walk from Hook station, which is on the mainline to London Waterloo/ Southampton Central.
How You’ll Make a Difference
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Responsibilities
- Leading and supporting the practice team - fostering a positive and motivated work environment.
- Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
- Managing debt recovery processes and addressing client complaints professionally.
- Ensuring high safety compliance, supporting the team with protocols and risk assessments.
Working full time Monday‑Friday
You Might Be a Great Fit If...
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
- Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
How We’ll Support You
At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.8 weeks’ holiday including bank holidays
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Pension scheme
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced‑cost veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £38,000 DOE
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Practice Manager in Hook employer: Hook Veterinary Centre
At Hook Veterinary Centre, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in the picturesque town of Hook, Hampshire, our Practice Manager role provides competitive benefits and opportunities for career advancement, ensuring you can thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Hook
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a Practice Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the clinic thoroughly. Understand their values, services, and recent developments. This will help you tailor your responses and show that you're genuinely interested in joining the Hook Vets team.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your experience in HR, client management, and team leadership. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Practice Manager in Hook
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about joining our team at Hook Vets and making a difference in client and patient care.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the responsibilities of the Practice Manager role. We love seeing how your skills can contribute to fostering a positive work environment and managing HR responsibilities.
Be Professional Yet Approachable:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can lead the team with confidence and approachability, so show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our thriving practice!
How to prepare for a job interview at Hook Veterinary Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Hook Vets thoroughly. Understand their values, services, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering a positive work environment and handling HR responsibilities. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding client complaints and debt recovery processes. Think of real-life scenarios where you had to address similar issues and outline your approach to resolving them effectively.
✨Highlight Your Commitment to Development
With a strong focus on professional development at Hook Vets, be prepared to discuss your own learning journey. Mention any relevant CPD courses or certifications you've pursued and express your eagerness to continue growing within the role.
