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For Companies At a Glance
- Tasks: Drive customer success and renewals while managing strategic projects and relationships.
- Company: Join Hook, a fast-growing AI-driven startup transforming customer engagement.
- Benefits: Competitive salary, generous holiday, stock options, and wellness allowance.
- Why this job: Be part of a dynamic team shaping the future of customer growth.
- Qualifications: Experience in Customer Success or Account Management, with strong technical skills.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 49000 - 58000 £ per year.
About Hook
We are building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We are a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and have raised multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we are working with including some of the fastest growing companies in the world. We are looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
The Role
We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you will be working with people who deeply understand the challenges and opportunities in CS. That means you will need to bring credibility, insight, and technical depth to every conversation.
In this role, you will own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You will be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline.
Hook’s Customer Growth function is not about reactive support, it is about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks.
If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we would love to speak to you.
What you will be doing:
- Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations.
- Act as a product and technical expert: quickly develop deep knowledge of Hook’s platform, and coach customers on best practices for adoption and integration.
- Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook.
- Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams.
- Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned.
- Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale.
Who are we looking for?
- Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment.
- Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms.
- Proven track record achieving commercial targets, including renewals and expansion.
- Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders.
- Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously.
- Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks.
Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience)
Benefits:
- 27 days holiday (option to buy and sell holiday) + bank holidays
- Generous stock options
- Private health insurance so you can get the best care you need
- Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
- Annual learning & development budget for every employee
- Flexible working - we will all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
- The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Customer Success Manager in London employer: Hook Technology Limited
Contact Detail:
Hook Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Hook or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or case study that highlights how you've driven customer success in the past. This will demonstrate your expertise and make you stand out during interviews.
✨Tip Number 3
Be ready to discuss data! Since Hook values a data-driven approach, brush up on how you've used data to influence customer outcomes. Bring examples to the table to show you're the right fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hook team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see that you’re genuinely excited about helping customers achieve their goals and how you can contribute to our mission at Hook.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples of how you’ve driven customer outcomes and managed multiple projects, so don’t hold back on the details!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, especially when discussing technical concepts. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Hook Technology Limited
✨Know Your Stuff
Before the interview, dive deep into Hook's platform and understand its features. Familiarise yourself with how AI and Machine Learning are used to drive customer success. This will help you speak confidently about the product and demonstrate your technical aptitude.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've driven customer outcomes or managed renewals successfully. Highlight how you’ve tackled challenges and turned complex data into actionable insights, as this aligns perfectly with what Hook is looking for.
✨Engage with the Interviewers
Remember, many of your potential colleagues are customer success professionals themselves. Engage them in conversations about their experiences and challenges in the field. This not only shows your interest but also helps build credibility and rapport.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you prioritise multiple projects and manage your time effectively. Share your strategies for creating outcome-driven success plans, as this will resonate well with Hook’s focus on proactive customer engagement.
