At a Glance
- Tasks: Welcome clients, manage appointments, and support the veterinary team in a fast-paced environment.
- Company: Join Hook Norton Veterinary Group, a proud independent practice with a friendly atmosphere.
- Benefits: Competitive pay, increasing holiday, healthcare plan, staff discounts, and professional development support.
- Other info: Free parking, social events, and opportunities for career growth.
- Why this job: Make a difference in animal care while enjoying a dynamic and rewarding work environment.
- Qualifications: 2 years of customer service experience and strong communication skills required.
The predicted salary is between 26400 - 28000 € per year.
Permanent Veterinary Receptionist - Small Animal Team
Hook Norton Veterinary Group, OX15 5DG
30, 35 or 40 hrs per week + 1 in 6 Saturdays (7:45am–2pm)
£12.71/hr, rising to £13.45/hr after successful probation (higher rates considered for experienced veterinary receptionists)
Hook Norton Veterinary Group is a proud, independent, and well‑established practice with expertise in small animal, equine, and farm care. This role is based at our hospital in Hook Norton with regular work at one of our branch sites in either Charlbury or Moreton‑in‑Marsh.
This is more than just a front desk role; you will play an integral part in a fast‑paced, professional environment that values teamwork, compassion, and efficiency.
About the RoleThis role is ideal for someone who thrives in a varied, fast‑moving setting and enjoys working with both clients and clinical teams. We work in a regulated clinical environment and maintain high standards across the practice, while keeping a friendly and welcoming atmosphere for all clients and visitors.
Key Responsibilities- Warmly welcoming clients in person and by phone
- Managing and booking complex appointments using a variety of online platforms
- Multitasking and handling urgent requests with professionalism
- Processing payments, supporting dispensing duties, and occasional animal handling at branch
- Rotating stock and keeping reception areas tidy and efficient
- Completing varied administrative tasks, including insurance processing
- At least 2 years of customer service experience (ideally from a veterinary, healthcare, retail, or hospitality setting)
- Strong interpersonal and communication skills
- Friendly, clear, and confident telephone manner
- High‑level IT literacy and quick to learn new systems
- Able to follow strict protocols and work accurately
- Own transport is essential due to rural location
- Company pension scheme
- Increasing holiday allowance with length of service
- Healthcare cash plan and access to Employee Assistance Program
- Generous staff discounts
- Staff rewards and social events
- Free annual flu jab
- Branded uniform provided
- Free on‑site parking
- Support for professional development and reception qualifications
Send your CV and cover letter to: careers@hooknortonvets.co.uk Or apply by sending a short video to 07883 827400 introducing yourself, why you’re applying, and your relevant experience.
Veterinary Receptionist – Small Animal Department SA Department employer: Hook Norton Veterinary Group LLP
Hook Norton Veterinary Group is an exceptional employer that fosters a supportive and friendly work environment, where teamwork and compassion are at the heart of our operations. With opportunities for professional development, generous benefits including a healthcare cash plan and increasing holiday allowance, and a commitment to maintaining high standards in a fast-paced clinical setting, we ensure our employees feel valued and empowered. Located in the picturesque Hook Norton area, our practice not only offers a rewarding career but also a chance to be part of a community dedicated to animal care.
Contact Detail:
Hook Norton Veterinary Group LLP Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist – Small Animal Department SA Department
✨Tip Number 1
Get to know the company! Research Hook Norton Veterinary Group and their values. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your personality! Don’t just list your skills; share stories that highlight your interpersonal skills and how you’ve handled challenging situations in the past. They want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist – Small Animal Department SA Department
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the role. Keep it clear and concise, and don’t forget to tailor it specifically for the Veterinary Receptionist position.
Write a Personalised Cover Letter:This is your chance to show us your personality! Share why you’re excited about joining our team at Hook Norton Veterinary Group and how your experience aligns with our values. A personal touch goes a long way in making your application stand out.
Showcase Your Communication Skills:As a Veterinary Receptionist, strong communication is key. Use your written application to demonstrate your friendly and professional tone. Make sure your writing is clear and free of errors – it reflects your attention to detail!
Apply Through Our Website:We love seeing applications come through our website! It’s straightforward and ensures we get all the info we need. Plus, it shows you’re keen on joining our team. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Hook Norton Veterinary Group LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the key tasks like managing appointments and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position requires strong interpersonal skills, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for clients, as this will resonate well with the interviewers.
✨Practice Your Communication Style
Given the importance of a friendly and clear telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experience and answering common interview questions.
✨Demonstrate Your IT Savvy
As the role involves using various online platforms, be ready to discuss your IT skills. If you've used specific software in previous jobs, mention it! Showing that you're quick to learn new systems will give you an edge over other candidates.
