At a Glance
- Tasks: Manage the booking process for clinical procedures and support clients throughout their journey.
- Company: Join Hook Norton Veterinary Group, a proud and established independent practice.
- Benefits: Earn up to £15.50 per hour, enjoy flexible hours, and access great perks.
- Other info: Opportunity for professional development and a friendly team atmosphere.
- Why this job: Combine your clinical knowledge with admin skills in a supportive environment.
- Qualifications: Must be a qualified Nurse with strong communication and organisational skills.
The predicted salary is between 15.5 - 15.5 £ per hour.
Hook Norton Veterinary Group, OX15 5DG (office based) is looking for a highly organised, client-focused Operation Booking Administrator to join our team. This role is ideal for an RVN who’s ready to move into an administrative position where you can still draw on your clinical knowledge or for an RVN looking for a hybrid role combining admin with some clinical shifts.
About the Role
This role plays a key part in creating a smooth, reassuring experience for our clients by managing the end-to-end booking process for clinical procedures. You’ll be a vital link between clients, clinical teams, and admin departments, helping to keep everything well coordinated, accurately documented, and delivered with excellent service. You’ll report to the Head Nurse and will regularly communicate with clients (mainly by phone, online platforms, and occasionally face to face).
Key Responsibilities
- Manage the full booking process for surgical and non-routine procedures, including referrals from clinical staff and direct client enquiries.
- Convert enquiries into confirmed bookings, supporting continuity of care.
- Check client account status and ensure payment requirements are met prior to booking.
- Liaise with clients to understand their needs and align these with clinical availability.
- Clearly explain procedures, pricing, and any additional services available.
- Communicate pre-procedure instructions accurately and professionally.
- Prepare and send booking confirmations, including detailed cost estimates.
- Upload all relevant documentation and correspondence to client records (Robovet).
- Respond promptly to client queries and provide ongoing support throughout the booking journey.
- Contribute to improving client service processes and overall standards of care.
You’ll be approachable, organised, and calm under pressure, with a genuine passion for great customer care – importantly, comfortable supporting clients in a variety of situations.
Essential Skills & Experience
- At least 1 year’s experience as a qualified Nurse in a veterinary or clinical environment (or similar setting).
- A confident, professional communicator who can handle sensitive situations with empathy.
- Strong organisational skills and the ability to juggle priorities in a busy environment.
- Excellent attention to detail, especially with record keeping and data accuracy.
- Experience using Robovet or a similar practice management system.
- Confident with Microsoft Office (Word, Excel, Outlook).
- Able to work independently and collaboratively as part of a team.
- Own transport is essential due to our rural location – ideally no more than 30 minutes commute.
Desirable
- Experience in a client-facing administrative or bookings role.
- An understanding of billing processes within a veterinary or healthcare setting.
Benefits
- Company pension scheme.
- Increasing holiday allowance with length of service.
- Healthcare cash plan and access to Employee Assistance Program.
- Generous staff discounts.
- Staff rewards and social events.
- Free annual flu jab.
- Branded uniform provided.
- Free on-site parking.
- Support for professional development and reception qualifications.
How to Apply
To apply, please send your CV and a short cover letter. Prefer something more personal? You can also apply by sending a short video introducing yourself, why you’re applying, and your relevant experience.
Operation Booking Administrator employer: Hook Norton Veterinary Group LLP
At Hook Norton Veterinary Group, we pride ourselves on being an independent practice that values team wellbeing and exceptional patient care. Our supportive work culture fosters personal growth and development, offering training opportunities and a generous benefits package, including enhanced sick pay and a healthcare cash plan. Join us in a vibrant community where your contributions truly make a difference, and embark on a rewarding career path in the veterinary field.
Contact Details:
Hook Norton Veterinary Group LLP Recruitment Team
