At a Glance
- Tasks: Welcome clients, manage appointments, and support the veterinary team in a fast-paced environment.
- Company: Join Hook Norton Veterinary Group, a proud independent practice with a friendly atmosphere.
- Benefits: Competitive pay, increasing holiday, healthcare plan, staff discounts, and professional development support.
- Other info: Free parking, social events, and opportunities for career growth await you!
- Why this job: Make a difference in animal care while enjoying a dynamic and rewarding work environment.
- Qualifications: 2+ years of customer service experience and strong communication skills required.
The predicted salary is between 26400 - 28000 € per year.
Permanent Veterinary Receptionist - Small Animal Team
Hook Norton Veterinary Group, OX15 5DG
30, 35 or 40 hrs per week + 1 in 6 Saturdays (7:45am–2pm)
£12.71/hr, rising to £13.45/hr after successful probation (higher rates considered for experienced veterinary receptionists)
Hook Norton Veterinary Group is a proud, independent, and well‑established practice with expertise in small animal, equine, and farm care. This role is based at our hospital in Hook Norton with regular work at one of our branch sites in either Charlbury or Moreton‑in‑Marsh.
This is more than just a front desk role; you will play an integral part in a fast‑paced, professional environment that values teamwork, compassion, and efficiency.
About the RoleThis role is ideal for someone who thrives in a varied, fast‑moving setting and enjoys working with both clients and clinical teams. We work in a regulated clinical environment and maintain high standards across the practice, while keeping a friendly and welcoming atmosphere for all clients and visitors.
Key Responsibilities- Warmly welcoming clients in person and by phone
- Managing and booking complex appointments using a variety of online platforms
- Multitasking and handling urgent requests with professionalism
- Processing payments, supporting dispensing duties, and occasional animal handling at branch
- Rotating stock and keeping reception areas tidy and efficient
- Completing varied administrative tasks, including insurance processing
- At least 2 years of customer service experience (ideally from a veterinary, healthcare, retail, or hospitality setting)
- Strong interpersonal and communication skills
- Friendly, clear, and confident telephone manner
- High‑level IT literacy and quick to learn new systems
- Able to follow strict protocols and work accurately
- Own transport is essential due to rural location
- Company pension scheme
- Increasing holiday allowance with length of service
- Healthcare cash plan and access to Employee Assistance Program
- Generous staff discounts
- Staff rewards and social events
- Free annual flu jab
- Branded uniform provided
- Free on‑site parking
- Support for professional development and reception qualifications
Send your CV and cover letter to: careers@hooknortonvets.co.uk Or apply by sending a short video to 07883 827400 introducing yourself, why you’re applying, and your relevant experience.
Veterinary Receptionist – Small Animal Department SA Department in Hook Norton employer: Hook Norton Veterinary Group LLP
Hook Norton Veterinary Group is an excellent employer that fosters a supportive and friendly work culture, where teamwork and compassion are at the forefront of our operations. With opportunities for professional development, increasing holiday allowances, and generous staff discounts, we ensure our employees feel valued and rewarded. Located in the picturesque Hook Norton area, our practice offers a dynamic environment for those passionate about animal care, making it an ideal place for dedicated individuals to thrive.
Contact Detail:
Hook Norton Veterinary Group LLP Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist – Small Animal Department SA Department in Hook Norton
✨Tip Number 1
Get to know the company! Research Hook Norton Veterinary Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, it’s crucial to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face at the reception.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experience where you successfully juggled multiple tasks. Be ready to share these during your interview to demonstrate how you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Veterinary Receptionist – Small Animal Department SA Department in Hook Norton
Some tips for your application 🫡
Craft a Personalised Cover Letter:When writing your cover letter, make sure to tailor it specifically to the Veterinary Receptionist role. Highlight your customer service experience and how it aligns with our values of teamwork and compassion.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, use your application to demonstrate your strong interpersonal skills. A friendly tone in your writing can go a long way in showing us you’re the right fit!
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a professional setting. Make sure your CV and cover letter reflect your ability to maintain professionalism while being approachable and warm.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Whether you choose to send your CV, cover letter, or even a video introduction, make sure it’s all submitted through the proper channels!
How to prepare for a job interview at Hook Norton Veterinary Group LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the key tasks like managing appointments and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position requires strong interpersonal skills, prepare examples from your past experiences where you've excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a client, as these stories will resonate well with the interviewers.
✨Practice Your Communication Style
Given the importance of a friendly and clear telephone manner, practice how you introduce yourself and explain your experience. You might even want to do a mock phone call with a friend to ensure you sound confident and approachable.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the team dynamics, the practice's approach to client care, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
