At a Glance
- Tasks: Manage bookings for surgeries and client enquiries while ensuring excellent customer care.
- Company: Join the well-established Hook Norton Veterinary Group, known for its expertise in animal care.
- Benefits: Enjoy a competitive hourly rate, pension scheme, generous holiday, and staff discounts.
- Other info: Flexible hours with opportunities for professional development and social events.
- Why this job: Combine your clinical knowledge with admin skills in a supportive and dynamic environment.
- Qualifications: Must have at least 1 year as a qualified Nurse in a veterinary or clinical setting.
The predicted salary is between 12 - 15 £ per hour.
Hook Norton Veterinary Group, OX15 5DG (office based) is looking for a part-time Operation Booking Administrator (Tuesdays & Thursdays essential) with flexibility to increase hours up to full-time by adding either clinical or administrative tasks. Shifts fall between 8am and 8pm – please include your preferred working hours in your application. Up to £15.50 per hour (depending on experience).
About the Role
We’d love to welcome a highly organised, client-focused Operation Booking Administrator to our team. This role is ideal for an RVN who’s ready to move into an administrative position where you can still draw on your clinical knowledge or for an RVN looking for a hybrid role combining admin with some clinical shifts.
Key Responsibilities
- Manage the full booking process for surgical and non-routine procedures, including referrals from clinical staff and direct client enquiries.
- Convert enquiries into confirmed bookings, supporting continuity of care.
- Check client account status and ensure payment requirements are met prior to booking.
- Liaise with clients to understand their needs and align these with clinical availability.
- Clearly explain procedures, pricing, and any additional services available.
- Communicate pre-procedure instructions accurately and professionally.
- Prepare and send booking confirmations, including detailed cost estimates.
- Upload all relevant documentation and correspondence to client records (Robovet).
- Respond promptly to client queries and provide ongoing support throughout the booking journey.
- Contribute to improving client service processes and overall standards of care.
You’ll be approachable, organised, and calm under pressure, with a genuine passion for great customer care – importantly, comfortable supporting clients in a variety of situations.
Essential Skills & Experience
- At least 1 year’s experience as a qualified Nurse in a veterinary or clinical environment (or similar setting).
- A confident, professional communicator who can handle sensitive situations with empathy.
- Strong organisational skills and the ability to juggle priorities in a busy environment.
- Excellent attention to detail, especially with record keeping and data accuracy.
- Experience using Robovet or a similar practice management system.
- Confident with Microsoft Office (Word, Excel, Outlook).
- Able to work independently and collaboratively as part of a team.
- Own transport is essential due to our rural location – ideally no more than 30 minutes commute.
Desirable
- Experience in a client-facing administrative or bookings role.
- An understanding of billing processes within a veterinary or healthcare setting.
Benefits
- Company pension scheme.
- Increasing holiday allowance with length of service.
- Healthcare cash plan and access to Employee Assistance Program.
- Generous staff discounts.
- Staff rewards and social events.
- Free annual flu jab.
- Branded uniform provided.
- Free on-site parking.
- Support for professional development and reception qualifications.
Operation Booking Administrator SA Department in Hook Norton employer: Hook Norton Veterinary Group LLP
Hook Norton Veterinary Group is an excellent employer that values its staff and fosters a supportive work culture. With flexible working hours, opportunities for professional development, and a range of benefits including a company pension scheme and generous staff discounts, employees can thrive both personally and professionally in this well-established practice. Located in a picturesque rural setting, the practice offers a unique environment where you can utilise your clinical knowledge while transitioning into an administrative role.
Contact Details:
Hook Norton Veterinary Group LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operation Booking Administrator SA Department in Hook Norton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the veterinary field and let them know you're on the lookout for an Operation Booking Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client care and booking processes. Think about how your clinical experience as an RVN can enhance your administrative skills. We want you to shine when discussing how you can improve client service!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy schedules or handled multiple tasks in your previous roles. This will demonstrate that you're ready to juggle priorities in a fast-paced environment like Hook Norton Veterinary Group.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Operation Booking Administrator SA Department in Hook Norton
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Mention why you're excited about becoming an Operation Booking Administrator and how your experience as an RVN can bring value to our team.
Be Specific About Your Availability:Since we need someone for Tuesdays and Thursdays, make sure to clearly state your preferred working hours in your application. If you’re flexible about increasing hours, let us know!
Highlight Relevant Experience:We want to know about your experience in a veterinary or clinical environment. Share specific examples of how you've managed bookings or client interactions to show us you’re the right fit.
Keep It Professional Yet Friendly:Your application should reflect your professional communication skills. Use a friendly tone while ensuring clarity and accuracy in your writing – it’s all about making a great first impression!
How to prepare for a job interview at Hook Norton Veterinary Group LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Operation Booking Administrator. Familiarise yourself with the booking process, client communication, and how to handle sensitive situations. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experience where you've successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you keep track of details, especially when it comes to record keeping and data accuracy.
✨Communicate with Confidence
As a confident communicator, you'll need to explain procedures and pricing clearly to clients. Practice articulating your thoughts on common veterinary procedures and how you would address client queries. This will help you come across as professional and approachable during the interview.
✨Demonstrate Your Passion for Client Care
The role is all about providing excellent customer service, so be prepared to share your passion for helping clients. Think of specific instances where you've gone above and beyond for a client or contributed to improving service processes. This will highlight your commitment to great care and support.
