At a Glance
- Tasks: Welcome clients, manage appointments, and support the veterinary team in a fast-paced environment.
- Company: Join Hook Norton Veterinary Group, a proud independent practice with a friendly atmosphere.
- Benefits: Competitive pay, increasing holiday, healthcare plan, staff discounts, and professional development support.
- Other info: Free parking, social events, and opportunities for career growth await you!
- Why this job: Make a difference in animal care while enjoying a dynamic and rewarding work environment.
- Qualifications: 2 years of customer service experience and strong communication skills required.
The predicted salary is between 26400 - 28000 € per year.
Permanent Veterinary Receptionist - Small Animal Team
Hook Norton Veterinary Group, OX15 5DG
30, 35 or 40 hrs per week + 1 in 6 Saturdays (7:45am–2pm)
£12.71/hr, rising to £13.45/hr after successful probation (higher rates considered for experienced veterinary receptionists)
Hook Norton Veterinary Group is a proud, independent, and well‑established practice with expertise in small animal, equine, and farm care. This role is based at our hospital in Hook Norton with regular work at one of our branch sites in either Charlbury or Moreton‑in‑Marsh.
This is more than just a front desk role; you will play an integral part in a fast‑paced, professional environment that values teamwork, compassion, and efficiency.
About the RoleThis role is ideal for someone who thrives in a varied, fast‑moving setting and enjoys working with both clients and clinical teams. We work in a regulated clinical environment and maintain high standards across the practice, while keeping a friendly and welcoming atmosphere for all clients and visitors.
Key Responsibilities- Warmly welcoming clients in person and by phone
- Managing and booking complex appointments using a variety of online platforms
- Multitasking and handling urgent requests with professionalism
- Processing payments, supporting dispensing duties, and occasional animal handling at branch
- Rotating stock and keeping reception areas tidy and efficient
- Completing varied administrative tasks, including insurance processing
- At least 2 years of customer service experience (ideally from a veterinary, healthcare, retail, or hospitality setting)
- Strong interpersonal and communication skills
- Friendly, clear, and confident telephone manner
- High‑level IT literacy and quick to learn new systems
- Able to follow strict protocols and work accurately
- Own transport is essential due to rural location
- Company pension scheme
- Increasing holiday allowance with length of service
- Healthcare cash plan and access to Employee Assistance Program
- Generous staff discounts
- Staff rewards and social events
- Free annual flu jab
- Branded uniform provided
- Free on‑site parking
- Support for professional development and reception qualifications
Send your CV and cover letter to: careers@hooknortonvets.co.uk Or apply by sending a short video to 07883 827400 introducing yourself, why you’re applying, and your relevant experience.
Veterinary Receptionist – Small Animal Department SA Department in Charlbury employer: Hook Norton Veterinary Group LLP
Hook Norton Veterinary Group is an exceptional employer that fosters a supportive and friendly work environment, where teamwork and compassion are at the heart of our operations. With opportunities for professional development, generous benefits including a healthcare cash plan and increasing holiday allowance, and a commitment to maintaining high standards in a fast-paced clinical setting, we ensure our employees feel valued and empowered. Located in the picturesque Hook Norton area, our practice not only offers a rewarding career but also a chance to be part of a community dedicated to animal care.
Contact Detail:
Hook Norton Veterinary Group LLP Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist – Small Animal Department SA Department in Charlbury
✨Tip Number 1
Get to know the company! Research Hook Norton Veterinary Group and their values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients and the clinical team, make sure you can confidently talk about your experience and how it relates to the job. Role-play with a friend if you need to!
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past jobs where you had to juggle multiple tasks at once. This will help demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Veterinary Receptionist – Small Animal Department SA Department in Charlbury
Some tips for your application 🫡
Craft a Personalised Cover Letter:When writing your cover letter, make sure to tailor it specifically to the Veterinary Receptionist role. Highlight your customer service experience and how it aligns with our values of teamwork and compassion.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, use your application to demonstrate your strong interpersonal skills. A friendly tone in your writing can go a long way in showing us you’re the right fit!
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a professional setting. Make sure your CV and cover letter reflect a balance of professionalism and warmth, just like the atmosphere we maintain at Hook Norton.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Whether you choose to send your CV, cover letter, or even a short video introduction, make sure it showcases your personality and passion for the role!
How to prepare for a job interview at Hook Norton Veterinary Group LLP
✨Know Your Stuff
Before the interview, make sure you research Hook Norton Veterinary Group and understand their values and services. Familiarise yourself with common veterinary reception tasks and the specific responsibilities mentioned in the job description. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role requires strong interpersonal skills, prepare examples from your past experiences where you’ve excelled in customer service. Think of situations where you handled difficult clients or multitasked effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Style
Given the importance of a friendly and clear telephone manner, practice how you introduce yourself and respond to common interview questions. You might even want to rehearse with a friend or family member to ensure you come across as confident and approachable during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, or the technology used at the practice. This not only shows your enthusiasm for the role but also helps you gauge if the workplace is the right fit for you.
