At a Glance
- Tasks: Welcome clients, manage appointments, and support the veterinary team in a fast-paced environment.
- Company: Join a proud, independent veterinary practice with a focus on teamwork and compassion.
- Benefits: Competitive pay, increasing holiday allowance, healthcare plan, and staff discounts.
- Other info: Enjoy a friendly atmosphere with opportunities for professional development.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: 2 years of customer service experience and strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Permanent Veterinary Receptionist - Small Animal Team
Hook Norton Veterinary Group, OX15 5DG
30 - 35 hrs per week + 1 in 6 Saturdays (7:45am–2pm)
£12.71/hr, rising to £13.45/hr after successful probation (higher rates considered for experienced veterinary receptionists)
Hook Norton Veterinary Group is a proud, independent, and well-established practice with expertise in small animal, equine, and farm care. This role is based at our hospital in Hook Norton with regular work at one of our branch sites in either Charlbury or Moreton-in-Marsh. This is more than just a front desk role; you will play an integral part in a fast-paced, professional environment that values teamwork, compassion, and efficiency.
About the Role
This role is ideal for someone who thrives in a varied, fast-moving setting and enjoys working with both clients and clinical teams. We work in a regulated clinical environment and maintain high standards across the practice while keeping a friendly and welcoming atmosphere for all clients and visitors.
Key Responsibilities
- Warmly welcoming clients in person and by phone
- Managing and booking complex appointments using a variety of online platforms
- Multitasking and handling urgent requests with professionalism
- Processing payments, supporting dispensing duties, and occasional animal handling at branch
- Rotating stock and keeping reception areas tidy and efficient
- Completing varied administrative tasks, including insurance processing
You’ll be approachable, organised, and calm under pressure, with a genuine passion for great customer service in an environment that includes both routine pet care and emergencies.
Essential Skills & Experience
- At least 2 years of customer service experience (ideally from a veterinary, healthcare, retail, or hospitality setting)
- Strong interpersonal and communication skills
- Friendly, clear, and confident telephone manner
- High-level IT literacy and quick to learn new systems
- Able to follow strict protocols and work accurately
- Own transport is essential due to rural location
What We Offer
- Company pension scheme
- Increasing holiday allowance with length of service
- Healthcare cash plan and access to Employee Assistance Program
- Generous staff discounts
- Staff rewards and social events
- Free annual flu jab
- Branded uniform provided
- Free on-site parking
- Support for professional development and reception qualifications
Veterinary Receptionist – Small Animal Department in Banbury employer: Hook Norton Veterinary Group LLP
At Hook Norton Veterinary Group, we pride ourselves on being an independent practice that values team wellbeing and exceptional patient care. Our supportive work culture fosters personal growth and development, offering training opportunities and a generous benefits package, including enhanced sick pay and a healthcare cash plan. Join us in a vibrant community where your contributions truly make a difference, and embark on a rewarding career path in the veterinary field.
Contact Details:
Hook Norton Veterinary Group LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist – Small Animal Department in Banbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hook Norton Veterinary Group LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hook Norton Veterinary Group LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist – Small Animal Department in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hook Norton Veterinary Group LLP:Your cover letter is your chance to shine! Tell us why you want to work at Hook Norton Veterinary Group LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hook Norton Veterinary Group LLP!
How to prepare for a job interview at Hook Norton Veterinary Group LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
