At a Glance
- Tasks: Support premium collections, credit control, and process customer refunds in a dynamic finance team.
- Company: Join Hood Group, a leading UK insurance provider with over 40 years of experience.
- Benefits: Enjoy 31 days annual leave, health cash plan, and social events to connect with colleagues.
- Other info: Hybrid role with excellent career growth opportunities and employee recognition schemes.
- Why this job: Be part of a collaborative community that values creativity and forward thinking.
- Qualifications: Intermediate Excel skills and attention to detail; previous finance experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a Customer Payments Clerk, to join our Finance team on a 12 months Maternity Cover. In this role, you will support the Customer Payments Manager in all aspects of premium collections, credit control, processing customer refunds and reporting. This is a hybrid role - 2 days a week on site at our Southend office.
Responsibilities:
- Processing collection files
- Managing customer refunds
- Handling broker commission
- Acting as the first point of contact for finance related queries
- Supporting credit control activities
- Assisting with month end and internal reporting
Qualifications:
- Intermediate Excel skills
- Exceptional accuracy and attention to detail
- A disciplined, organised, and methodical approach
- Ability to handle confidential financial data appropriately
- Previous experience within the insurance or financial services sector - beneficial
- Minimum of 5 GCSEs at grade 9-4 (A-C) or equivalent, including Maths and English
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.
Benefits:
- 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Pension Scheme
- Health cash plan
- Incentive of £250 on refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group
- We will provide your laptop and any other professional equipment as required
Customer Payments Clerk in Southend-on-Sea employer: Hood Group
Hood Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Customer Payments Clerk to thrive. With generous benefits such as 31 days of annual leave, a supportive Employee Assistance Program, and opportunities for professional growth, employees are encouraged to engage fully in their roles while enjoying a healthy work-life balance in the vibrant Southend area. Join us to be part of a community that values your contributions and celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Payments Clerk in Southend-on-Sea
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Hood Group.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Hood Group might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Payments Clerk in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Hood Group will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Hood Group. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Hood Group confidence in your short-term commitment to the role.
How to prepare for a job interview at Hood Group
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Hood Group.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Hood Group that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
