Hood Group is seeking a Customer Service Advisor to join our in-house call centre in Southend-on-Sea. You will build lasting relationships with customers and deliver an exceptional level of service in every interaction.
In this role you will handle inbound and outbound calls, emails and web-chats, manage policy queries, changes and renewals, and maintain accurate records with a focus on first-class customer experience. Training is provided and a full-time 40-hour week rotates across shifts.
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Customer Experience Advisor - Insurance Call Centre in Southend-on-Sea employer: Hood Group
Hood Group is an excellent employer, offering a supportive and collaborative work culture in Southend-on-Sea. Employees benefit from 31 days of annual leave and a range of perks, while also having opportunities for professional growth within the finance sector. This hybrid role not only allows for flexibility but also fosters a sense of community among team members dedicated to delivering exceptional customer service.
