Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create and maintain engaging customer communications for top brands like RAC and Virgin Money.
- Company: Join Hood Group, a leading UK insurance provider with a collaborative culture.
- Benefits: Enjoy 31 days annual leave, health plans, and social events to connect with your team.
- Why this job: Be part of a creative community that values your contributions and fosters growth.
- Qualifications: Experience in marketing or communications with strong verbal and written skills.
- Other info: Dynamic role with opportunities for learning and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Communications Co-ordinator to join our growing Marketing team to deliver and maintain our key customer communications. We work as an extension of our brand partners' marketing teams; these partners include RAC, Virgin Money, Sainsbury's Bank and Ageas. The team works together to create market-leading customer communications to drive retention and to ensure customers understand what our policies cover. You will be an integral part of building these customer-facing communications, deciding what they look like for our customers and getting them approved internally and with brand partners and underwriters. You will be responsible for maintaining a range of customer comms from website content through to customer servicing emails and SMS messages and ensuring they meet the Consumer Duty Principles. The successful candidate will need to be an excellent team-player as collaboration and organisation is key in the successful delivery of this role. You will be working with internal departments, brand partners and underwriters to ensure all parties have signed off and have copies of the live versions.
Responsibilities
- Maintaining and creating customer communications from policy purchase to expiry/renewal, particularly communications in Magenta and via post.
- Arranging the testing and scoring of key customer communications to determine their readability score and ensure customer understanding.
- Working with our Compliance team to ensure all comms adhere to the Consumer Duty Principles.
- Handling annual comms reviews internally and with brand partners and underwriters, to ensure communications remain up-to-date and compliant.
Qualifications
- Good experience in marketing or communications.
- Excellent verbal and written communication skills.
- Exceptional organisational skills with meticulous attention to detail.
- Ability to adhere to strict deadlines.
- Skilled in fostering relationships with both internal team members and external partners.
- A willingness to learn.
- Minimum of 5 GCSEs at grade 4-9 (C-A) or equivalent to include Mathematics and English.
- A bachelor's degree in Marketing or English - desirable.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth. At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.
Benefits
- 31 days annual leave (including bank holidays).
- Employee Assistance Program.
- Eye Care Vouchers including discount on glasses.
- Pension Scheme.
- Health cash plan.
- Incentive of £250 on Refer a friend scheme.
- Social company events, we want you to be part of the Hood Group community.
- Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group.
- We will supply your laptop and any other necessary professional equipment as required.
Communications Co-ordinator in Southend-on-Sea employer: Hood Group
Contact Detail:
Hood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Co-ordinator in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Hood Group. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your previous work in communications. This will help you stand out and demonstrate your ability to create engaging customer communications.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to marketing and communications. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Hood Group community.
We think you need these skills to ace Communications Co-ordinator in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Co-ordinator role. Highlight your experience in marketing or communications, and show us how your skills align with our needs. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role is all about customer communications, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to create market-leading customer communications.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is free from typos and errors. You could even mention any tools or methods you use to stay organised, as this will show us you’re ready to handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Hood Group community!
How to prepare for a job interview at Hood Group
✨Know Your Audience
Before the interview, research Hood Group and their brand partners like RAC and Virgin Money. Understand their values and communication style so you can tailor your responses to show how you fit into their culture and can contribute to their marketing efforts.
✨Showcase Your Communication Skills
As a Communications Co-ordinator, your verbal and written skills are crucial. Prepare examples of past communications you've created or managed. Be ready to discuss how you ensured clarity and compliance in your work, especially regarding the Consumer Duty Principles.
✨Demonstrate Team Spirit
Collaboration is key in this role. Think of instances where you've successfully worked with others, whether in a team project or cross-departmental collaboration. Highlight your ability to foster relationships and how you handle feedback from various stakeholders.
✨Be Detail-Oriented
Attention to detail is essential for maintaining customer communications. Bring examples of how you've managed projects with strict deadlines and ensured accuracy. Discuss any tools or methods you use to keep organised and on track, as this will resonate well with the interviewers.
