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- Tasks: Design and deliver engaging training programmes for new starters and existing colleagues.
- Company: Join Hood Group, a leading UK insurance provider with over 40 years of experience.
- Benefits: Enjoy 31 days annual leave, health cash plan, and social company events.
- Why this job: Make a real impact by developing others in a collaborative and creative environment.
- Qualifications: Experience in coaching and training, excellent communication skills, and a passion for learning.
- Other info: Be part of a community that celebrates your contributions and fosters growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about developing people and delivering high-quality training? If so, Hood Group would love to hear from you. We are looking to recruit a Trainer for our Operational team. Reporting to the Operations Senior Trainer, you will design, deliver, and support engaging training programmes for both new starters and existing colleagues. You will play a key role in our induction process, guiding new joiners through their training journey and supporting them during their 'Grad Bay' period, ensuring they are set up for success.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities:- Deliver engaging classroom and virtual training sessions
- Design and deliver training programmes, including eLearning content
- Provide induction and refresher training on our products and processes
- Support and coach new starters and operational staff during the 'Grad Bay' process
- Conduct training needs analysis and provide timely feedback
- Contribute to our Learning & Development community through our HR platform
- Carry out training administration and represent the training function across the business
- Stay up to date with training trends and best practices for the contact centre environment
- Experience in coaching, developing, and training staff, including designing and reviewing training materials
- Highly organised, confidential, and performance driven
- Excellent communication, influencing, and rapport-building skills
- Ability to motivate others and foster a positive learning environment
- Previous experience within a contact centre Learning & Development function (beneficial)
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.
Our comprehensive benefits package includes:
- 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Eye Care Vouchers including discount on glasses
- Pension Scheme
- Health cash plan
- Incentive of £250 on Refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group
- We will supply your laptop and any other necessary professional equipment as required
Trainer - Operations Team employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer - Operations Team
✨Tip Number 1
Network like a pro! Reach out to current employees at Hood Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Trainer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising your training delivery skills. Since the role involves designing and delivering training programmes, consider doing mock sessions with friends or family. This will help you feel more confident and showcase your abilities.
✨Tip Number 3
Showcase your passion for developing people! During interviews, share specific examples of how you've successfully coached or trained others in the past. Highlighting your experience will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hood Group community. Let’s get you that job!
We think you need these skills to ace Trainer - Operations Team
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for developing people shine through in your application. We want to see how much you care about delivering high-quality training and supporting others on their journey.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in coaching and training. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without any fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hood Group Ltd.
✨Know Your Training Stuff
Make sure you brush up on the latest training techniques and trends, especially in the contact centre environment. Be ready to discuss how you've designed and delivered engaging training sessions in the past.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed staff before. Think about specific situations where your influence made a difference, and be ready to share those stories during the interview.
✨Engage with the Company Culture
Familiarise yourself with Hood Group's values and community spirit. During the interview, express how you can contribute to their collaborative environment and how you align with their mission to enhance customer engagement.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current training programmes or how they measure the success of their training initiatives. This demonstrates your enthusiasm and proactive mindset.