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- Tasks: Design and deliver engaging training programmes for new starters and existing colleagues.
- Company: Join Hood Group, a leading UK insurance provider with over 40 years of experience.
- Benefits: Enjoy 31 days annual leave, health cash plan, and social company events.
- Why this job: Make a real impact by developing others in a collaborative and creative environment.
- Qualifications: Experience in coaching and training, with excellent communication skills.
- Other info: Be part of a community that celebrates your contributions and fosters growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about developing people and delivering high-quality training? If so, Hood Group would love to hear from you! We are looking to recruit a Trainer for our Operational team. Reporting to the Operations Senior Trainer, you will design, deliver, and support engaging training programmes for both new starters and existing colleagues. You will play a key role in our induction process, guiding new joiners through their training journey and supporting them during their 'Grad Bay' period, ensuring they are set up for success.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities- Deliver engaging classroom and virtual training sessions
- Design and deliver training programmes, including eLearning content
- Provide induction and refresher training on our products and processes
- Support and coach new starters and operational staff during the 'Grad Bay' process
- Conduct training needs analysis and provide timely feedback
- Contribute to our Learning & Development community through our HR platform
- Carry out training administration and represent the training function across the business
- Stay up to date with training trends and best practices for the contact centre environment
- Experience in coaching, developing, and training staff, including designing and reviewing training materials
- Highly organised, confidential, and performance driven
- Excellent communication, influencing, and rapport-building skills
- Ability to motivate others and foster a positive learning environment
- Previous experience within a contact centre Learning & Development function (beneficial)
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.
Our comprehensive benefits package includes:
- 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Eye Care Vouchers including discount on glasses
- Pension Scheme
- Health cash plan
- Incentive of £250 on Refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group
- We will supply your laptop and any other necessary professional equipment as required
Trainer - Operations Team in Southend-on-Sea employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer - Operations Team in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hood Group on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to training and development. Think about how you can showcase your experience in coaching and motivating others – that’s what they’re really after!
✨Tip Number 3
Show off your creativity! When discussing your training programmes, highlight any innovative methods you've used. Hood Group loves fresh ideas, so don’t hold back on sharing your unique approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Hood Group community. Let’s get you in there!
We think you need these skills to ace Trainer - Operations Team in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for developing people and delivering training shine through. We want to see how passionate you are about helping others succeed!
Tailor Your Experience: Make sure to highlight your relevant experience in coaching and training. We’re looking for specific examples that demonstrate your ability to design engaging training programmes and support new starters.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hood Group Ltd.
✨Know Your Stuff
Make sure you’re familiar with Hood Group’s training programmes and the insurance industry. Research their products and processes so you can speak confidently about how you would design and deliver engaging training sessions.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or trained others in the past. Highlight your ability to motivate and foster a positive learning environment, as this is key for the Trainer role.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their training needs and how you can contribute to their Learning & Development community. This shows your genuine interest in the role.
✨Stay Current
Be ready to discuss the latest trends in training and development, especially in a contact centre environment. Showing that you’re up-to-date with best practices will demonstrate your commitment to continuous improvement.