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- Tasks: Design and deliver engaging training programmes for new starters and existing colleagues.
- Company: Hood Group, a leading UK insurance provider with over 40 years of experience.
- Benefits: 31 days annual leave, health cash plan, employee recognition, and social events.
- Why this job: Join a creative community that values your contributions and fosters personal growth.
- Qualifications: Experience in training, excellent communication skills, and ability to motivate others.
- Other info: Collaborative environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about developing people and delivering high-quality training? We are looking to recruit a Trainer for our Operational team. Reporting to the Operations Senior Trainer, you will design, deliver, and support engaging training programmes for both new starters and existing colleagues. You will play a key role in our induction process, guiding new joiners through their training journey and supporting them during their ‘Grad Bay’ period, ensuring they are set up for success.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities:- Deliver engaging classroom and virtual training sessions
- Design and deliver training programmes, including eLearning content
- Provide induction and refresher training on our products and processes
- Support new starters and operational staff during the ‘Grad Bay’ process
- Conduct training needs analysis and provide timely feedback
- Contribute to our Learning & Development community through our HR platform
- Carry out training administration and represent the training function across the business
- Stay up to date with training trends and best practices for the contact centre environment
- Experience in training staff, including designing and reviewing training materials
- Highly organised, confidential, and performance-driven
- Excellent communication, influencing, and rapport-building skills
- Ability to motivate others and foster a positive learning environment
- Previous experience within a contact centre Learning & Development function (beneficial)
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it’s about being part of a community that makes working at Hood Group truly exceptional.
We are offering 31 days annual leave (including bank holidays), Employee Assistance Program, Eye Care Vouchers including discount on glasses, Pension Scheme, Health cash plan, Incentive of £250 on Refer a friend scheme, Social company events, and Employee Recognition Scheme – Hood Stars, where we celebrate and recognise your contribution to Hood Group. We will supply your laptop and any other necessary professional equipment.
Trainer in Southend-on-Sea employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current employees at Hood Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Trainer role.
✨Tip Number 2
Prepare for the interview by practising common training scenarios. Think about how you would design a training programme or handle a challenging training situation. This will show your passion and expertise in developing people.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a Trainer, you'll need to influence and motivate others, so be sure to demonstrate your ability to build rapport and engage with your audience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hood Group community.
We think you need these skills to ace Trainer in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for training and development shine through. We want to see how passionate you are about helping others grow and succeed in their roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Trainer role. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hood Group Ltd.
✨Know Your Training Stuff
Make sure you brush up on your training techniques and methodologies. Be ready to discuss how you've designed and delivered training programmes in the past, especially in a contact centre environment. This will show that you understand the nuances of engaging different types of learners.
✨Showcase Your Communication Skills
As a Trainer, communication is key! Prepare examples of how you've built rapport with trainees and influenced their learning. Think about times when you’ve had to adapt your communication style to suit different audiences – this will demonstrate your versatility.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life training situations. For instance, how would you handle a trainee struggling with the material? Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to motivate others.
✨Stay Current with Trends
Familiarise yourself with the latest trends in training and development, especially in the contact centre space. Being able to discuss current best practices and how they can be applied at Hood Group will show that you're proactive and committed to continuous improvement.