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- Tasks: Lead client relationships and drive commercial success in a dynamic insurance environment.
- Company: Join Hood Group, a pioneering UK insurance services provider with over 40 years of expertise.
- Benefits: Enjoy 31 days annual leave, health cash plan, and a vibrant company culture.
- Why this job: Be part of a collaborative team that values creativity and innovation in the insurance sector.
- Qualifications: Extensive experience in client relations and strong analytical skills required.
- Other info: Participate in social events and be recognised for your contributions through our Hood Heroes scheme.
The predicted salary is between 43200 - 72000 £ per year.
We are recruiting for a commercially minded Senior Manager - Client Services & Operations to join our senior management team. Reporting to the Associate Director – Customer Operations, you will be the primary liaison between Hood Group and our key insurance partners, ensuring commercial success, robust contractual governance, and exceptional service delivery. This is a pivotal role, responsible for developing and delivering commercial strategies, managing the lifecycle of key contracts, and leading a high-performing team to exceed revenue targets, drive client retention, and identify growth opportunities. You will act as the senior escalation point for our IP clients, managing daily engagement on commercial, service, and contractual matters, as well as overseeing incident and issue management.
Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we are committed to helping our partners, including John Lewis Partnership and Ticker Insurance, to transform their insurance propositions through pioneering business models and products.
Key Responsibilities- Build and maintain strong relationships with key commercial partners, clients, and stakeholders.
- Act as the main point of contact for assigned accounts, ensuring consistent communication and outstanding service delivery.
- Oversee the governance model for each client, ensuring compliance and driving improvements where possible.
- Coordinate and lead client meetings, reporting, and management information (MI) processes.
- Provide people leadership and direction to senior team members, supporting both front-line and back-office operations.
- Analyse financial and operational data to recommend and implement improvements for efficiency and commercial success.
- Escalate and manage service, contractual, or trading issues as required.
- Extensive client relationship experience within financial services.
- Strong commercial acumen and analytical skills.
- Proven experience in operational management and governance.
- Excellent written and verbal communication skills.
- Ability to work independently and proactively deliver objectives.
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it’s about being part of a community that makes working at Hood Group truly exceptional.
We are offering:
- 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Eye Care Vouchers including discount on glasses
- Pension Scheme
- Health cash plan
- Incentive of £250 on Refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme – Hood Heroes, we celebrate and recognise your contribution to Hood Group
- We will supply your laptop and any other necessary professional equipment as required.
Senior Manager - Client Services & Operations in Southend-on-Sea employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Client Services & Operations in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Hood Group and understand their values and operations. Think about how your experience aligns with their needs, especially in client services and operational management. We want to see that you’re genuinely interested!
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you’ve driven commercial success or improved service delivery in past roles. Numbers speak volumes, so bring those stats along!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community at Hood Group. Let’s make this happen together!
We think you need these skills to ace Senior Manager - Client Services & Operations in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Manager - Client Services & Operations. Highlight your experience in client relationship management and operational governance, as these are key for us at Hood Group.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your commercial acumen and analytical skills. Tell us how you’ve successfully managed client relationships and driven improvements in previous roles.
Showcase Your Leadership Skills: We’re looking for someone who can lead a high-performing team. In your application, mention specific examples of how you've provided direction and support to team members, especially in challenging situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hood Group.
How to prepare for a job interview at Hood Group Ltd.
✨Know Your Numbers
Make sure you come prepared with a solid understanding of financial and operational metrics relevant to the role. Be ready to discuss how you've used data to drive commercial success in previous positions.
✨Showcase Your Relationship Skills
Since this role involves building strong relationships with key partners, think of specific examples where you've successfully managed client relationships. Highlight your communication style and how it has led to positive outcomes.
✨Demonstrate Leadership Experience
Prepare to talk about your experience in leading teams, especially in high-pressure situations. Share stories that illustrate your ability to motivate and guide others towards achieving targets and overcoming challenges.
✨Understand Their Business
Research Hood Group and its key partners like John Lewis Partnership and Ticker Insurance. Familiarise yourself with their business models and recent developments so you can discuss how you can contribute to their goals during the interview.
