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- Tasks: Create and maintain engaging customer communications for top brands like RAC and Virgin Money.
- Company: Join Hood Group, a leading UK insurance provider with over 40 years of experience.
- Benefits: Enjoy 31 days annual leave, health cash plans, and social events.
- Why this job: Be part of a creative team that values collaboration and innovation in communications.
- Qualifications: Experience in marketing or communications, strong writing skills, and attention to detail.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Communications Co-ordinator to join our growing Marketing team to deliver and maintain our key customer communications. We work as an extension of our brand partners' marketing teams; these partners include RAC, Virgin Money, Sainsbury's Bank and Ageas. The team works together to create market-leading customer communications to drive retention and to ensure customers understand what our policies cover.
You will be an integral part of building these customer-facing communications, deciding what they look like for our customers and getting them approved internally and with brand partners and underwriters. You will be responsible for maintaining a range of customer comms from website content through to customer servicing emails and SMS messages and ensuring they meet the Consumer Duty Principles.
The successful candidate will need to be an excellent team-player as collaboration and organisation is key in the successful delivery of this role. You will be working with internal departments, brand partners and underwriters to ensure all parties have signed off and have copies of the live versions.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities- Maintaining and creating customer communications from policy purchase to expiry/renewal, particularly communications in Magenta and via post.
- Arranging the testing and scoring of key customer communications to determine their readability score and ensure customer understanding.
- Working with our Compliance team to ensure all comms adhere to the Consumer Duty Principles.
- Handling annual comms reviews internally and with brand partners and underwriters, to ensure communications remain up-to-date and compliant.
- Good experience in marketing or communications.
- Excellent verbal and written communication skills.
- Exceptional organisational skills with meticulous attention to detail.
- Ability to adhere to strict deadlines.
- Skilled in fostering relationships with both internal team members and external partners.
- A willingness to learn.
- Minimum of 5 GCSEs at grade 4-9 (C-A*) or equivalent to include Mathematics and English.
- A bachelor's degree in Marketing or English - desirable.
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it’s about being part of a community that makes working at Hood Group truly exceptional.
Our comprehensive benefits package includes:
- 31 days annual leave (including bank holidays).
- Employee Assistance Program.
- Eye Care Vouchers including discount on glasses.
- Pension Scheme.
- Health cash plan.
- Incentive of £250 on Refer a friend scheme.
- Social company events, we want you to be part of the Hood Group community.
- Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group.
- We will supply your laptop and any other necessary professional equipment as required.
Communications Co-ordinator in Southend-on-Sea employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Co-ordinator in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current employees at Hood Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hood Group's recent projects and their brand partners. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Show off your communication skills during the interview. Be clear and concise when discussing your experiences, and don’t forget to highlight any teamwork examples that demonstrate your collaborative spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Hood Group community from the get-go.
We think you need these skills to ace Communications Co-ordinator in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Co-ordinator role. Highlight your marketing or communications experience and how it aligns with our mission at Hood Group. We want to see how you can contribute to our customer communications!
Show Off Your Skills: Don’t hold back on showcasing your excellent verbal and written communication skills. Use examples from your past experiences to demonstrate your organisational prowess and attention to detail. Remember, we love a good story that illustrates your abilities!
Be Personable: We’re all about collaboration here at Hood Group, so let your personality shine through! Mention any experiences where you’ve successfully worked with teams or external partners. We want to know how you build relationships and foster teamwork.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hood Group Ltd.
✨Know Your Audience
Before the interview, take some time to research Hood Group and their brand partners. Understanding their values, mission, and recent projects will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Communications Co-ordinator, your verbal and written communication skills are crucial. Prepare examples of past work where you successfully crafted customer communications or collaborated with teams. This will demonstrate your ability to convey messages clearly and effectively.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to discuss how you've managed multiple projects or deadlines in the past. Mention any tools or methods you use to stay organised, as this aligns perfectly with the role's requirements.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, how they measure the success of customer communications, or what challenges they face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
