At a Glance
- Tasks: Be the friendly voice of our brand, helping customers with their insurance queries.
- Company: Join Hood Group, a leading UK insurance provider with over 40 years of experience.
- Benefits: Enjoy 31 days annual leave, health cash plan, and a supportive work environment.
- Other info: Collaborative culture with opportunities for growth and recognition.
- Why this job: Make a real difference by providing exceptional customer service and building lasting relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about providing exceptional customer service and eager to represent a leading brand? Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities:- Serve as a Brand Ambassador and the first point of contact for all customer inquiries.
- Manage a high volume of inbound and outbound calls, web chats, and emails.
- Handle queries related to existing policies, changes, renewals, sales, payments, and general policy administration.
- Ensure the customer is central to every conversation.
- Maintain and update customer records accurately and efficiently.
- Good customer service experience, ideally in a call centre.
- A strong passion for delivering outstanding customer service.
- Strong written and verbal communication skills with the ability to adapt your communication style to meet customer needs and be empathic.
- Team player with strong IT skills, proficient in Microsoft Office and capable of handling multiple tasks.
- Tech-savviness, with the ability to navigate various systems and manage multiple web chats simultaneously.
We require you to have a fast & stable home fibre broadband, with a (proven) minimum consistent speed of 20mbps download & 10mbps upload, available at all times.
Training and Development:We have a robust full time 4 weeks' training programme that requires you to be in our office for the first 6 months of your employment and be able to travel to our Southend office on a regular basis.
Working Hours:24 hours per week - 3 full days, 9am - 5.30pm, 30min lunch break, 8 hours per day. Please see the working days below:
- Monday, Tuesday, Friday
- Monday, Tuesday, Thursday
- Monday, Tuesday, Wednesday
- Monday, Thursday, Friday
- Monday, Wednesday, Friday
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.
Our comprehensive benefits package includes:- 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Pension Scheme
- Health cash plan
- Incentive of £250 on refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group
- We will provide your laptop and any other professional equipment as required.
Brand Ambassador - Customer Service Advisor (Insurance) in Southend-on-Sea employer: Hood Group Ltd.
Hood Group is an exceptional employer that fosters a collaborative and innovative work culture, making it a fantastic place for those passionate about customer service. With a comprehensive benefits package including 31 days of annual leave, a supportive Employee Assistance Program, and opportunities for professional growth, employees are encouraged to thrive both personally and professionally. Located in Southend, the company not only values its team members but also celebrates their contributions through initiatives like the Hood Stars recognition scheme, ensuring that every employee feels valued and part of a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador - Customer Service Advisor (Insurance) in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Hood Group's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions they throw your way during the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service roles. Show your personality and let your passion for helping others shine through in every interaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Hood Group.
We think you need these skills to ace Brand Ambassador - Customer Service Advisor (Insurance) in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:We appreciate a well-structured application! Use clear language and keep your sentences concise. Avoid jargon unless it’s relevant to the role. This makes it easier for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hood Group Ltd.
✨Know the Brand Inside Out
Before your interview, take some time to research Hood Group and its values. Understand their approach to customer service and how they position themselves in the insurance market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your passion for exceptional service, which is key for this role.
✨Practice Your Communication Style
Since strong communication skills are essential, practice adapting your communication style to different scenarios. You might want to role-play with a friend or family member, simulating various customer interactions. This will help you feel more confident and prepared to handle diverse customer needs during the interview.
✨Be Tech-Savvy and Ready to Multi-Task
Familiarise yourself with common call centre technologies and be ready to discuss your experience with handling multiple tasks simultaneously. You could mention any relevant software you've used or how you manage your time effectively. This will show that you're well-equipped for the fast-paced environment at Hood Group.
