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- Tasks: Lead and deliver engaging training for new and existing staff in operations.
- Company: Hood Group fosters a creative, collaborative environment focused on community and innovation.
- Benefits: Enjoy 31 days annual leave, health cash plans, and social events with a supportive team.
- Why this job: Join a vibrant community that values creativity and personal growth while making a real impact.
- Qualifications: Experience in contact centres and training delivery; CIPD Level 3 is a plus.
- Other info: We provide all necessary equipment to help you succeed in your role.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are looking to recruit an experienced Senior Trainer (Operations), you will play a pivotal role in supporting, designing, and delivering training solutions across the organisation. You will ensure all Operations training materials are up-to-date and aligned with our clients’ systems, products, and Hood Group processes.
As our Senior Trainer, you’ll be developing and maintaining effective working relationships with key stakeholders within the organisation and with clients. Expectations are that you will be able to deliver high class induction programmes to Operational new joiners, taking the lead in our ‘Grad Bay’ process.
Key responsibilities:
- Deliver operational training for new starters and existing staff, including product, process, and refresher training.
- Collaborate with Operational Management to plan and schedule induction courses, update training materials, and support new joiners during the 'Grad Bay' stage.
- Assist the Business Integration Manager in implementing operational projects and new business launches by preparing and delivering training.
- Work with Operational Management and Workforce Planning to coordinate cross-skilling sessions and staff availability.
- Conduct training needs analysis, maintain knowledge of training tools and techniques, and perform related administrative tasks.
What we’re looking for:
- Proven experience in a contact centre environment with a track record in development and delivery of training materials
- Training in at least two of the following within Hood Group: Residential Insurance, Motor Insurance, Travel Insurance (any brands)
- Highly organised, confidential, and performance-driven with excellent communication, influencing, and negotiation skills
- Ability to motivate, build rapport, and handle customer personal data with confidentiality
- Experience in cross-skilling and supporting team members during their probationary period
- CIPD Level 3 Diploma in Learning & Development (Beneficial)
Why work for us?
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives – it's about being part of a community that makes working at Hood Group truly exceptional.
Our comprehensive benefits package includes:
- We are offering 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Eye Care Vouchers including discount on glasses
- Pension Scheme
- Health cash plan
- Incentive of £250 on Refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme – Hood Heroes, we celebrate and recognise your contribution to Hood Group
- We will supply your laptop and any other necessary professional equipment as required
Senior Trainer employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Trainer
✨Tip Number 1
Familiarise yourself with the specific training needs of the Hood Group. Research their products, especially in Residential, Motor, and Travel Insurance, to demonstrate your understanding during interviews.
✨Tip Number 2
Network with current or former employees of Hood Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Senior Trainer role.
✨Tip Number 3
Prepare examples of your previous training experiences that highlight your ability to develop and deliver effective training materials. Be ready to discuss how you’ve successfully engaged stakeholders in past roles.
✨Tip Number 4
Showcase your organisational skills by discussing any tools or techniques you use to manage training schedules and materials. This will demonstrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Senior Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in training within a contact centre environment. Emphasise any specific training materials you have developed and delivered, especially in areas relevant to Hood Group such as Residential, Motor, or Travel Insurance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your skills align with the responsibilities of the Senior Trainer role, particularly your ability to build relationships with stakeholders and deliver effective training solutions.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in training delivery and development. Include examples of how you've successfully conducted training needs analysis and supported new joiners during their probationary period.
Highlight Soft Skills: Since the role requires excellent communication and influencing skills, make sure to highlight these in your application. Provide examples of how you've motivated teams and handled sensitive information with confidentiality.
How to prepare for a job interview at Hood Group Ltd.
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in developing and delivering training materials, especially in a contact centre environment. Highlight specific examples of successful training programmes you've implemented and the impact they had on new joiners.
✨Understand the Company’s Products
Familiarise yourself with Hood Group's products, particularly in Residential, Motor, and Travel Insurance. This knowledge will demonstrate your commitment and ability to align training materials with their systems and processes.
✨Emphasise Relationship Building Skills
Since the role involves collaborating with key stakeholders, be ready to discuss how you build and maintain effective working relationships. Share examples of how you've successfully influenced and negotiated with others in a professional setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life training challenges. Prepare scenarios where you had to conduct training needs analysis or adapt training methods to meet diverse learner needs.
