At a Glance
- Tasks: Be the friendly voice for customers, handling calls, chats, and emails with care.
- Company: Join Hood Group, a leading UK insurance provider with over 40 years of experience.
- Benefits: Enjoy 31 days annual leave, health plans, and social events to connect with your team.
- Other info: Collaborative environment with training and growth opportunities in a supportive community.
- Why this job: Make a real difference by delivering exceptional service and building lasting customer relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Are you passionate about providing exceptional customer service and eager to represent a leading brand? Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities:- Serve as a Brand Ambassador and the first point of contact for all customer inquiries.
- Manage a high volume of inbound and outbound calls, web chats, and emails.
- Handle queries related to existing policies, changes, renewals, sales, payments, and general policy administration.
- Ensure the customer is central to every conversation.
- Maintain and update customer records accurately and efficiently.
- Good customer service experience, ideally in a call centre.
- A strong passion for delivering outstanding customer service.
- Strong written and verbal communication skills with the ability to adapt your communication style to meet customer needs and be empathic.
- Team player with strong IT skills, proficient in Microsoft Office and capable of handling multiple tasks.
- Tech-savviness, with the ability to navigate various systems and manage multiple web chats simultaneously.
We require you to have a fast & stable home fibre broadband, with a (proven) minimum consistent speed of 20mbps download & 10mbps upload, available at all times.
Training and Development:We have a robust full time 4 weeks' training programme that requires you to be in our office for the first 6 months of your employment and be able to travel to our Southend office on a regular basis.
Working Hours:24 hours per week - 3 full days, 9am - 5.30pm, 30min lunch break, 8 hours per day. Please see the working days below:
- Monday, Tuesday, Friday
- Monday, Tuesday, Thursday
- Monday, Tuesday, Wednesday
- Monday, Thursday, Friday
- Monday, Wednesday, Friday
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.
Benefits:- We are offering 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Pension Scheme
- Health cash plan
- Incentive of £250 on refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group
- We will provide your laptop and any other professional equipment as required
Customer Service Advisor - Part Time employer: Hood Group Ltd.
Hood Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Customer Service Advisors to thrive. With a strong commitment to employee growth, we offer comprehensive training, generous annual leave, and a supportive community that celebrates individual contributions. Located in Southend, our team enjoys a vibrant atmosphere with regular social events and a focus on work-life balance, ensuring that every employee feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hood Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your tech skills! Since the role requires navigating various systems, be ready to discuss your experience with technology. Mention any specific tools you've used and how you’ve managed multiple tasks at once.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Hood Group. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their experience exceptional.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your relevant experience and how it aligns with what we’re looking for at Hood Group.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your strengths effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hood Group Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Hood Group. Understand their values, mission, and the innovative insurance solutions they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your passion for delivering exceptional service, which is key for this role.
✨Practice Your Communication Style
Since strong communication skills are essential, practice adapting your communication style. You might want to role-play with a friend or family member, focusing on being empathetic and clear. This will help you feel more confident during the interview and ensure you can connect with customers effectively.
✨Be Ready for Technical Questions
Given the tech-savvy nature of the role, be prepared to discuss your experience with various systems and handling multiple tasks. Brush up on your IT skills and think of examples where you've successfully managed web chats or used Microsoft Office tools to enhance customer interactions.
