Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be a Brand Ambassador, delivering top-notch customer service via phone, webchat, and email.
- Company: Join Hood Group, a leading UK insurance provider with over 40 years of expertise.
- Benefits: Enjoy 31 days holiday, vibrant office culture, and perks like eye care vouchers and a pension scheme.
- Why this job: Become part of a lively community while making a real impact in customer service.
- Qualifications: Good customer service experience, ideally in a call centre, and proficiency in Word, Excel, and Outlook.
- Other info: Flexible weekend shifts available; comprehensive training provided for the first 6 months.
Are you looking for a role where you can represent a leading brand and deliver outstanding customer service? Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.
The most important part of the job – being our Brand Ambassador:
- Provide outstanding customer service across telephone, webchat and email. This is usually dealing with existing policies queries, changes, renewals, sales queries, payments and general policy administration.
- Good customer service experience, ideally in a call centre.
- A genuine passion and desire for delivering ‘excellent customer service’ including the ability to compose emails, use Word, Excel, Outlook and other in-house databases.
On a part-time basis, it is a 24 hours per week Monday to Friday with set hours, working an 8 hour day. We are also looking to recruit flexible shift patterns on weekends and bank holidays.
Being a part of our team doesn’t just mean meeting goals – it’s about belonging to a vibrant community that makes working at Hood Group so special.
Our comprehensive benefits package includes:
- A vibrant and lively office space in the heart of Southend, easily reachable via public transport.
- Holiday allowance of 31 days (including bank holidays).
- Engaging company events that strengthen the Hood Group community.
- A rewarding work culture, supported by our employee recognition scheme – Hood Heroes.
- Employee Assistance Program.
- Eye care vouchers, including discount on glasses.
- Pension scheme.
We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. We will provide you with a laptop and any other professional equipment required and you will also receive a working from home allowance. We have a robust full time 4 weeks’ training programme that requires you to be in our office for the first 6 months of your employment and be able to travel to our Southend office on a regular basis.
Locations
Customer Advisor - Part Time Saturdays & Sundays employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Part Time Saturdays & Sundays
✨Tip Number 1
Familiarise yourself with Hood Group's values and mission. As a Customer Advisor, you'll be representing the brand, so understanding their ethos will help you connect better with customers and demonstrate your alignment with the company.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer queries through various channels, being articulate and clear in your responses is crucial for delivering excellent service.
✨Tip Number 3
Get comfortable with using different software tools like Word, Excel, and Outlook. Being proficient in these applications will not only help you manage customer interactions more effectively but also show that you're tech-savvy and ready for the role.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences during the interview. Think of specific examples where you went above and beyond for a customer, as this will highlight your passion for delivering outstanding service.
We think you need these skills to ace Customer Advisor - Part Time Saturdays & Sundays
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight your relevant experience in customer service, especially in a call centre environment.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use specific examples that demonstrate your ability to provide excellent service and handle customer queries effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding customer service. Mention why you want to work for Hood Group and how your values align with theirs. Be sure to include your availability for the part-time weekend shifts.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Hood Group Ltd.
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research Hood Group and understand their values, mission, and the services they provide. Being able to discuss how you align with their brand and what they stand for will demonstrate your commitment and interest in the role.
✨Prepare for Common Call Centre Scenarios
Think about typical situations you might encounter in a call centre environment, such as handling difficult customers or resolving policy queries. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Practice Your Communication Skills
Since the role involves various communication channels like phone, webchat, and email, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as professional and approachable.
