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- Tasks: Create and maintain engaging customer communications across various platforms.
- Company: Hood Group is a leading UK insurance provider with over 40 years of experience.
- Benefits: Enjoy 31 days annual leave, health cash plan, and social events.
- Why this job: Be part of a creative team that values collaboration and innovation.
- Qualifications: Good marketing or communications experience; 5 GCSEs including Maths and English.
- Other info: Full-time role with opportunities for professional growth and recognition.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Communications Co-ordinator to join our growing Marketing team to deliver and maintain our key customer communications.
We work as an extension of our brand partners’ marketing teams; these partners include RAC, Virgin Money, Sainsbury’s Bank and Ageas. The team works together to create market-leading customer communications to drive retention and to ensure customers understand what our policies cover.
You will be an integral part of building these customer-facing communications, deciding what they look like for our customers and getting them approved internally and with brand partners and underwriters. You will be responsible for maintaining a range of customer comms from website content through to customer servicing emails and SMS messages and ensuring they meet the Consumer Duty Principles.
The successful candidate will need to be an excellent team-player as collaboration and organisation is key in the successful delivery of this role. You will be working with internal departments, brand partners and underwriters to ensure all parties have signed off and have copies of the live versions.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
Key Responsibilities:
- Maintaining and creating customer communications through from policy purchase – expiry/ renewal – particularly communications in Magenta and via post
- Arranging the testing and scoring of key customer communications to determine their readability score and ensure customer understanding
- Working with our Compliance team to ensure all comms adhere to the Consumer Duty Principles
- Handling annual comms reviews internally and with brand partners and underwriters, to ensure communications remain up-to-date and compliant
What We Need From You:
- Good experience in marketing or communications
- Excellent verbal and written communication skills
- Exceptional organisational skills with meticulous attention to detail
- Ability to adhere to strict deadlines
- Skilled in fostering relationships with both internal team members and external partners
- A willingness to learn
- Minimum of 5 GCSEs at grade 4-9 (C- A*) or equivalent to include Mathematics and English
- A bachelors degree in Marketing or English – desirable
Why Join us?
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives – it\’s about being part of a community that makes working at Hood Group truly exceptional.
- We are offering 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Eye Care Vouchers including discount on glasses
- Pension Scheme
- Health cash plan
- Incentive of £250 on Refer a friend scheme
- Social company events, we want you to be part of the Hood Group community
- Employee Recognition Scheme – Hood Stars, we celebrate and recognise your contribution to Hood Group
- We will supply your laptop and any other necessary professional equipment as required
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Communications Coordinator employer: Hood Group Ltd.
Contact Detail:
Hood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Coordinator
✨Tip Number 1
Familiarise yourself with the brands that Hood Group partners with, such as RAC and Virgin Money. Understanding their communication styles and customer engagement strategies will help you tailor your approach during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple projects or communications in the past. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Network with current or former employees of Hood Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your understanding of the Consumer Duty Principles, as this is a key aspect of the role. Being able to articulate how you would ensure compliance in customer communications will set you apart from other candidates.
We think you need these skills to ace Communications Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Communications Coordinator at Hood Group. Familiarise yourself with their customer communication strategies and the importance of adhering to Consumer Duty Principles.
Tailor Your CV: Highlight your relevant experience in marketing or communications. Emphasise your verbal and written communication skills, organisational abilities, and any experience working with compliance teams or managing customer communications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to collaborate with internal teams and external partners.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. Attention to detail is crucial for this role, so take the time to proofread your application thoroughly before submitting it through our website.
How to prepare for a job interview at Hood Group Ltd.
✨Showcase Your Communication Skills
As a Communications Coordinator, your verbal and written communication skills are crucial. Prepare to discuss examples of how you've effectively communicated complex information in the past, whether through emails, reports, or presentations.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple projects and deadlines. Be ready to share specific instances where your organisational skills helped you deliver successful communications or marketing campaigns.
✨Foster Team Collaboration
Since this role requires working closely with internal teams and external partners, be prepared to discuss your experience in collaborative environments. Share examples of how you've built relationships and worked effectively within a team.
✨Understand Compliance and Consumer Duty Principles
Familiarise yourself with the Consumer Duty Principles and be ready to discuss how you would ensure compliance in customer communications. Showing that you understand the importance of these principles will demonstrate your readiness for the role.
