At a Glance
- Tasks: Coordinate customer orders and ensure smooth communication between teams.
- Company: Join Hoo Hing, the UK's leading Oriental food specialist.
- Benefits: Earn £29,120 plus paid overtime and enjoy full training.
- Other info: Stable role with excellent transport links and career growth opportunities.
- Why this job: Be part of a friendly, multicultural team and grow your career.
- Qualifications: Cantonese and/or Mandarin speaking skills; no prior experience needed.
The predicted salary is between 27000 - 33000 £ per year.
Location: Chadwell Heath, Romford, Essex
Pay: £29,120 per year + Paid Overtime
Visa: PSW Visa Holders Welcome
Are You a Chinese Speaker Looking for a Stable, Rewarding Role in a Welcoming International Team?
Hoo Hing is the UK's leading Oriental food specialist, and we're growing. We're looking for enthusiastic Cantonese and/or Mandarin speakers to join our busy order processing team at our head office in Chadwell Heath just 10 minutes' walk from Chadwell Heath Elizabeth Line station. Whether you're newly arrived in the UK on a Post-Study Work visa or an experienced administrator looking for your next opportunity, we'd love to hear from you.
WHY JOIN HOO HING?
- Competitive salary of £29,120 with all overtime paid; your extra effort is always rewarded
- Full training provided; no prior industry experience needed
- PSW visa holders actively welcomed; we have experience supporting international staff
- Friendly, multicultural team of 200+ colleagues from across the globe
- Stable, established business; 5-acre distribution centre serving clients across the UK
- Excellent Elizabeth Line transport links; easy commute from London and Essex
- Potential for career growth within a thriving and expanding company
We are happy to discuss additional benefits and perks during the interview process.
WHAT YOU'LL BE DOING
You'll be a key link between our customers, warehouse, and transport teams making sure orders run smoothly from start to finish:
- Processing customer orders accurately into our ERP system
- Communicating in Cantonese and/or Mandarin with our customers via phone, email, WhatsApp, WeChat and more
- Coordinating with our warehouse to ensure orders are picked, packed and ready on time
- Arranging deliveries with transport, couriers and third-party logistics providers
- Keeping customers informed throughout the order journey
Customer Order Coordinator in Dagenham employer: Hoo Hing
Hoo Hing is an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters employee growth. With competitive salaries, a company car, and opportunities to engage with a wide range of clients across the UK, employees can thrive in a supportive environment while contributing to the success of the leading Oriental food specialists. Located in Essex, our distribution centre provides a dynamic setting for those looking to make a meaningful impact in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Coordinator in Dagenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hoo Hing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hoo Hing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Order Coordinator in Dagenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hoo Hing:Your cover letter is your chance to shine! Tell us why you want to work at Hoo Hing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hoo Hing!
How to prepare for a job interview at Hoo Hing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
