At a Glance
- Tasks: Process customer orders and ensure accurate entry into our ERP system.
- Company: Join Hoo Hing, the UK's leading Oriental food specialists.
- Benefits: Competitive salary, paid overtime, and full training provided.
- Other info: Flexible shifts, great transport links, and a supportive work environment.
- Why this job: Be part of a dynamic team delivering excellent customer service.
- Qualifications: Fluent in Mandarin and/or Cantonese with Microsoft Office skills.
The predicted salary is between 29120 - 29120 £ per year.
Pay: From £29,120.00 per year
Basic Salary: £29,120 per annum
Paid Overtime: Required during busy periods
About us
Hoo Hing are the Oriental Food Specialists in the UK. From our 5-acre distribution centre in Essex, we pick and pack thousands of products and deliver them to Oriental wholesalers, supermarkets, convenience stores, restaurants, cafes, and takeaways throughout the UK. To complement our distribution business, we also operate our own superstores in London, Essex, and Buckinghamshire to cater to customers in London and the Home Counties. We employ an international workforce of 200 staff and are currently seeking Order Processors to join our team in providing excellent customer service to all our clients.
This is a shift work position, working 5 days a week (average 43.75 hours per week), based at our head office in Chadwell Heath, Romford, Essex. We are just a 10-minute walk from Chadwell Heath train station on the Elizabeth Line, offering convenient transportation links.
Main Duties
- Processing customer orders to ensure they are entered accurately into the company's ERP system.
- Communicating with the warehouse department to ensure all orders are picked, packed, and ready for delivery.
- Liaising with the transport department, courier, postal, and third-party transport companies to arrange deliveries.
- Communicating with customers to keep them updated on the progress of their orders.
- Handling telephone, email, Whats App, WeChat, etc. enquiries to maintain excellent customer service.
- Performing general clerical and administration duties, including data entry, filing, reception, etc.
Experience and Attributes
- Proficiency in speaking Mandarin and/or Cantonese.
- Familiarity with Microsoft Office products, including Word and Excel.
- Flexibility with overtime and working early/late shifts.
- Ability to work calmly and with attention to detail under pressure.
- Ability to multitask.
- Professional telephone manner.
- Excellent team player.
- Proactive approach to the working environment.
- Good time management.
- Customer service focus.
We provide full training to our staff, and all overtime is paid. PSW visa holders are welcome to apply. If you are interested in joining our team, please apply by submitting your CV. We look forward to hearing from you!
Chinese Cantonese/Mandarin Speaking Order Processor (PSW welcome) in London employer: Hoo Hing Ltd
Hoo Hing is an exceptional employer, offering a vibrant work culture that values diversity and teamwork. Located in Essex, our 5-acre distribution centre provides a dynamic environment where employees can thrive, with opportunities for growth and development in the fast-paced food industry. We pride ourselves on our commitment to employee well-being, offering competitive pay, paid overtime during busy periods, and a supportive atmosphere that encourages collaboration and innovation.
