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- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join a leading law firm in Bromley, known for its professional services.
- Benefits: Competitive salary up to £28k and opportunities for career growth.
- Why this job: Be part of a dynamic IT team that values your skills and positive attitude.
- Qualifications: Experience in first-line IT support, preferably in legal or professional services.
- Other info: Must have a driving license to commute to the office.
The predicted salary is between 25000 - 28000 £ per year.
Leading Law Firm – Bromley, Kent IT Support (1st line) Office based £25k-£28k Seeking an experienced and skilled First Line IT Support to join an established IT team. They are looking for candidates with a can-do attitude and positive approach. The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the legal field or a similar professional services environment. This role is pivotal in ensuring the smooth operation of IT systems and services, directly impacting the productivity and efficiency of the firm. Key Responsibilities: Provide first-line technical support to the firm’s users, handling a variety of IT issues and service requests efficiently. Troubleshoot and resolve complex technical issues related to the firm’s key systems using AD, Microsoft 365 Admin Center’s, Citrix Cloud, and Remote Support Software. Act as a technical expert and trainer to all users Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution. Maintain accurate records of all support requests Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction. Stay updated with the latest developments in IT support technologies and best practices, and proactively contribute to the continuous improvement of …
IT Support (1st Line)- Leading Law firm - Bromley, Kent - up to £28k (MUST Drive) employer: Honor Search Ltd
Contact Detail:
Honor Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support (1st Line)- Leading Law firm - Bromley, Kent - up to £28k (MUST Drive)
✨Tip Number 1
Familiarize yourself with the specific IT systems mentioned in the job description, such as Active Directory, Microsoft 365 Admin Center, and Citrix Cloud. Having hands-on experience or relevant certifications in these areas will make you stand out as a candidate.
✨Tip Number 2
Highlight any previous experience you have in a legal or professional services environment. This will demonstrate your understanding of the unique IT challenges faced in such settings and show that you can adapt quickly to their needs.
✨Tip Number 3
Prepare to discuss your problem-solving skills during the interview. Be ready to share specific examples of how you've successfully resolved complex technical issues in the past, as this is crucial for a first-line support role.
✨Tip Number 4
Show your enthusiasm for continuous learning and improvement in IT support technologies. Mention any recent courses, webinars, or self-study you've undertaken to stay updated, as this reflects a proactive attitude that employers value.
We think you need these skills to ace IT Support (1st Line)- Leading Law firm - Bromley, Kent - up to £28k (MUST Drive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first-line IT support, especially within the legal field or similar environments. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that reflects your can-do attitude and positive approach. Mention your familiarity with key systems like AD, Microsoft 365, and Citrix Cloud, and express your enthusiasm for contributing to the firm's success.
Showcase Technical Skills: In your application, emphasize your troubleshooting abilities and experience with remote support software. Highlight any relevant certifications or training that showcase your technical expertise.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and keeps you on their radar.
How to prepare for a job interview at Honor Search Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with key systems like Active Directory, Microsoft 365, and Citrix Cloud. Highlight specific examples where you've successfully resolved technical issues in a first-line support role.
✨Demonstrate a Can-Do Attitude
The firm is looking for candidates with a positive approach. Share instances where you tackled challenges head-on and maintained a solution-oriented mindset, especially in high-pressure situations.
✨Emphasize Communication Skills
As you'll be acting as a technical expert and trainer, it's crucial to convey how you communicate complex information clearly. Prepare to discuss how you've trained users or collaborated with senior IT staff in the past.
✨Stay Updated on IT Trends
Show your commitment to continuous improvement by discussing recent developments in IT support technologies. Mention any relevant certifications or training you've pursued to stay current in the field.
